Gilen Payen
savanne
Summary
Dynamic professional with a proven track record in customer communications and data recording, notably at Concentrix. Excelled in motivational skills and empathy display, enhancing team productivity and customer satisfaction. Skilled in interviewing clients and active learning, achieving significant improvements in service quality and client .
Overview
21
21
years of professional experience
Work History
Phone Interviewer
Talenteum
10.2024 - 12.2024
- Assisted team members by sharing best practices on interview techniques, leading to increased productivity across the department.
- Achieved accurate data collection through meticulous note-taking during phone interviews while adhering to strict guidelines set forth by clients or researchers.
Restaurant Waiter
Club Med Tignes Val Claret
11.2022 - 03.2024
Customer Care Representative
Concentrix
09.2021 - 10.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Restaurant Waiter
Club Med 2
08.2019 - 03.2020
Restaurant Owner
La Cuisine Saisoniere
05.2010 - 09.2019
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Headwaiter
Dinarobin Beachcomber Golf Resort & Spa
08.2008 - 01.2010
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Waiter
Paradis Beachcomber Golf Resort & Spa
06.2004 - 12.2007
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
12-2000
Skills
- Motivational skills
- Follow-up skills
- Data recording
- Interviewing clients
- Empathy display
- Customer communications
- Active learning
Timeline
Phone Interviewer - Talenteum
10.2024 - 12.2024
Restaurant Waiter - Club Med Tignes Val Claret
11.2022 - 03.2024
Customer Care Representative - Concentrix
09.2021 - 10.2022
Restaurant Waiter - Club Med 2
08.2019 - 03.2020
Restaurant Owner - La Cuisine Saisoniere
05.2010 - 09.2019
Headwaiter - Dinarobin Beachcomber Golf Resort & Spa
08.2008 - 01.2010
Waiter - Paradis Beachcomber Golf Resort & Spa
06.2004 - 12.2007
Sookdeo Bisoondoyal SSS - High School Diploma,
Similar Profiles
Shahir AbdoolShahir Abdool
Call Center Agent at TalenteumCall Center Agent at Talenteum
Sonali RamparsadSonali Ramparsad
Digital Marketing Officer at Mammouth Trading LtdDigital Marketing Officer at Mammouth Trading Ltd
Yeshvin VeeriahYeshvin Veeriah
Pupil Barrister at Pazhany Rangasamy Chambers [Attorney-at-Law]Pupil Barrister at Pazhany Rangasamy Chambers [Attorney-at-Law]