Gilbert Njenga

• Deeply understood complex customer issues, effectively explained them, and provided realistic time estimates for resolution.

• Handled escalated in-house technical issues as required.

• Managed high-availability distributed systems with 99.999% uptime through proactive monitoring and preventive maintenance.

• Designed and executed system upgrades, patch deployments, and change management processes.

• Created and maintained infrastructure documentation, security protocols, and ISO 9001-compliant SOPs.

• Supported systems and network security with regular risk assessments, and enforced redundancy strategies.

• Provided technical support for escalated in-house issues, AFRINIC events, and cross-departmental projects.

• Trained AFRINIC staff and members on systems and applications, and offered on-demand technical expertise.

• Engaged with users and clients to resolve complex technical issues efficiently, with clear communication and realistic timelines.

• Contributed to script enhancement and code review, improving automation, and reducing manual processes for internal teams.
• Assisted internal teams in Jenga projects and web development, focusing on implementing and debugging features in modern web frameworks (e.g., Django, Flask, and React).
• Gained hands-on experience in how applications interact with Kubernetes services, including container orchestration, DNS resolution, and internal networking.
• Wrote and tested Python scripts to automate workflows and support backend development tasks.
• Documented technical processes and supported knowledge sharing within the development team.
• Attended Agile/Scrum stand-ups, and contributed to sprint reviews and planning sessions.