Gilbert Beseguy
Summary
Accomplished Agile Manager with a distinguished 15-year career in Managed Services and a decade of leadership in high-performing production teams. I leverage my key skills and extensive expertise to consistently drive success for my teams. Committed to innovative management approaches, I prioritize operational efficiency and excel in implementing the Happy @ Work concept. My leadership cultivates an environment that inspires motivation, enabling teams to consistently deliver their best.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head of Cloud Services and Delivery (Indian Ocean Operations)
Orange Business
07.2021 - Current
- Ensure the continuous enhancement of operational performance by meticulously tracking and surpassing Key Performance Indicator (KPI) goals, while consistently optimizing processes for maximum efficiency. Maintain an attrition rate of less than 15% over 3 years.
- Proactively manage the satisfaction of internal partners, serving as a proactive force to propose and guide them through optimization strategies tailored to their transformations within OB
- Act as a trusted advisor to internal stakeholders in navigating organizational changes
- Champion cross-functional initiatives, fostering a culture of collaboration and teamwork across all levels of the department within OB
- Cultivate an environment that encourages knowledge sharing and a unified approach to achieving organizational objectives
- Dedicate efforts to supporting employees in their professional development, creating tailored programs to enhance their skills
- Shape a work environment that not only promotes the Orange brand but positions OB as an employer of choice, attracting and retaining top talent
- Play a pivotal role in the site's Executive Committee, contributing strategic insights and direction to shape the overarching vision of the organization
- Act as a key stakeholder in decision-making processes that influence the future trajectory of OBS
- Ensure the precise execution and application of directives from the Management Committee, guaranteeing alignment with organizational goals and fostering a culture of adherence to high standards
- Act as a conduit between top-level directives and day-to-day operations, ensuring seamless integration and compliance.
Senior Operations Manager
Orange Business
02.2020 - 06.2021
- Provide strong leadership and guidance to a team of direct reports responsible for implementing advanced network solutions
- Oversee their day-to-day activities, ensuring the effective execution of tasks and responsibilities
- Develop and implement strategic initiatives aimed at enhancing the expertise of the team
- Focus on continuous improvement plans to elevate both technical capabilities and customer service results
- Foster the development of multi skills competencies within the advanced network domain
- Concentrate efforts on building expertise in automation, optimization, and a simplification model, fostering a team that excels in efficiency
- Take charge of providing leadership and direction to ensure the team consistently meets or exceeds service levels
- Implement measures to enhance overall service delivery and maintain high-quality standards
- Establish and strengthen interlocks between the team and other Service Operations units, such as Service Desk and L2 teams
- Promote collaboration and knowledge sharing to optimize overall operational efficiency
- Participate actively in operational governance at all levels, contributing valuable insights and expertise
- Play a pivotal role in major operational decisions, leveraging a comprehensive understanding of the team's functions
- Demonstrate accountability by promptly reporting problems, issues, and successes to the head of the department
- Actively participate in decision-making processes, providing valuable input based on team experiences
- Effectively manage different poles of expertise within the team, overseeing Cloud Coach, Service Management, and Process and Quality Management experts
- Ensure each area operates cohesively and aligns with overarching business goals.
Professional Services (Monitoring, DBA, DevOps, Integration) Manager
LINKBYNET
07.2017 - 02.2020
- Operational management: Definition and monitoring of individual objectives for team members
- Distribution and supervision of new projects entrusted to my team members
- Monitoring and consolidation of indicators related to the team's activity
- Participation in the recruitment process of new employees
- Administrative management of the team: monitoring of leaves/absences, activity control
- Supervision of employees: advice, support and monitoring of each member of the team
- Business expertise: Contribution to the pre-sales phase
- Drafting and validation of all documentation related to the department's activities
- Handling and resolving incidents/problems in the event of escalation
- Conducting any project or study related to my scope
- Conducting technical training sessions
- Technological monitoring of the business line's activities.
Monitoring, Backup and Virtualisation Manager
LINKBYNET
06.2016 - 07.2017
Responsable de Cellule Supervision
LINKBYNET
06.2014 - 05.2016
Encadrant Technique
LINKBYNET
03.2013 - 06.2014
Administrateur de Supervision
LINKBYNET
03.2012 - 03.2013
Analyste d'exploitation AT
LINKBYNET
03.2010 - 03.2012
Technicien de Controle OS
LINKBYNET
01.2009 - 03.2010
Education
Veeam Certified Technical Sales Professional, Sauvegarde de donnees et de machines virtuelles -
Veeam University
01.2012
Skills
- Gestion du personnel technique
- Gestion organisationnelle
- Méthodes agiles
- Cloud Computing
- Virtualisation
- ITIL
- DNS
- Administrateur systèmes
- Scrum
- Compétences analytiques
Certification
- Linux Level 1 Certificate, Knowledge7
- ITIL Foundation Certificate in IT Service Management, AXELOS Global Best Practice
- Professional Scrum Master 1, Scrum.org
- Management : Reporting indicateur - OBJECTIF TRANSITION
- Management : Motiver/valoriser - OBJECTIF TRANSITION
- Formation AMAZON - LINKBYNET
- Formation Lean Management - LYNConsulting
- Zabbix Advanced Training - LINKBYNET
- Cycle Perfectionnement dirigeants - Le Manager Agile - BusinessHarmonist
- Train The Trainer Programme - Mauritius Institute of Training and Development 1801176
- Formation Gestion de Réunion - LINKBYNET
- Instill the Managerial Posture - ALTILIS SL
- Dynatrace_Deploy & Incidents Management - LINKBYNET
- Matrix - Introduction & Implementation - LINKBYNET
- Decouvrir et Experimenter la ProcessCom - Altilis Ltd
- Microsoft Certified: Azure Fundamentals, Microsoft
- Adopter le cloud pour accroître la compétitivité et l'agilité - Skillsoft 4903993
Languages
French
Native language
English
Advanced
C1
Timeline
Head of Cloud Services and Delivery (Indian Ocean Operations)
Orange Business
07.2021 - Current
Senior Operations Manager
Orange Business
02.2020 - 06.2021
Professional Services (Monitoring, DBA, DevOps, Integration) Manager
LINKBYNET
07.2017 - 02.2020
Monitoring, Backup and Virtualisation Manager
LINKBYNET
06.2016 - 07.2017
Responsable de Cellule Supervision
LINKBYNET
06.2014 - 05.2016
Encadrant Technique
LINKBYNET
03.2013 - 06.2014
Administrateur de Supervision
LINKBYNET
03.2012 - 03.2013
Analyste d'exploitation AT
LINKBYNET
03.2010 - 03.2012
Technicien de Controle OS
LINKBYNET
01.2009 - 03.2010
Veeam Certified Technical Sales Professional, Sauvegarde de donnees et de machines virtuelles -
Veeam University
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