Ghylian Toussaint Julie
Roches Brunes
Summary
Skilled professional specializing in brand promotion, client account management, and customer relationship management. Proficient in database management, health and safety compliance, and Microsoft Office Suite. Expertise in negotiation, product knowledge, public speaking, and staff recruitment. Focused on leveraging these skills to enhance organizational success and build strong client relationships.
Overview
32
32
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Manager
Black River Seafood Ltd (Fine Foods Group)
Black River
07.2024 - Current
- Manage daily production with a team of 26 employees.
- Monitoring health and safety measures for guaranteed compliance.
- Maintain smooth-running business operations by delegating priorities to staff abilities.
- Provide monthly production reports.
- Maintain inventory control, enhancing zero stock shortages.
- Monitoring all maintenace & compliance agreements and certifications renewals.
- Monitoring suppliers/creditors and debtors accounts.
Head of Sales
Fine Foods Marketing Ltd
Riche Terre
04.2019 - 06.2024
- Managed team of 11 salesmen and 9 merchandisers, driving performance to exceed sales targets.
- Developed robust client relationships for improved business growth.
- Monitoring customers' trade agreements.
- Monitoring various distribution channels (Food Service, Mpdern & Traditional trade, B2C customers).
- Monitoring debtors accounts.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Coordinated promotional campaigns to boost brand visibility.
- Analysed sales reports to identify trends and update strategies.
- Supported front-line sales teams with well-coordinated administrative operations.
- Oversaw planning and execution of targeted sales and marketing strategies.
Senior Key Account Sales Executive
PNL
Pailles
11.2015 - 03.2019
- Key account in the Food Service sector. Monitoring of sales and channel development mainly the 4 & 5 Stars Hotels.
- Managed key accounts, ensuring the achievement of sales targets.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Delivered excellent customer service, resulting in repeat business from key accounts.
- Built strong relationships with stakeholders, enhancing company image and reputation.
- Presented product proposals persuasively to secure lucrative deals.
- Enhanced brand reputation through diligent account management.
- Negotiated contracts and agreements to secure advantageous terms.
- Coordinated with marketing team to create targeted campaigns, improving account performance.
Brand Manager
Fine Foods Marketing Ltd
Riche Terre
11.2012 - 10.2015
- Managed team of 8 salesmen and 4 merchandisers, driving performance to exceed sales targets.
- Developed robust client relationships for improved business growth.
- Monitoring customers' trade agreements.
- Monitoring various distribution channels (Food Service, Modern & Traditional trade).
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Coordinated promotional campaigns to boost brand visibility.
- Analysed sales reports to identify trends and update strategies.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Monthly brand sales reports.
- Orchestrated successful PR events, elevating brand awareness.
Key Account Sales Executive
Grays & Co Ltd
Beau Plan
01.2006 - 10.2012
- Key account in the Food Service sector. Monitoring of sales and channel development mainly the 4 & 5 Stars Hotels.
- Managed key accounts, ensuring the achievement of sales targets.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Delivered excellent customer service, resulting in repeat business from key accounts.
- Built strong relationships with stakeholders, enhancing company image and reputation.
- Presented product proposals persuasively to secure lucrative deals.
- Enhanced brand reputation through diligent account management.
- Negotiated contracts and agreements to secure advantageous terms.
- Coordinated with marketing team to create targeted campaigns, improving account performance.
Sales Executive
Scott & Co. Ltd. (Wine & Spirits)
Riche Terre
03.1994 - 12.2005
- Sales monitoring & development for the Wine & Spirits division, in the Food Service sector (hotels, restaurants & bars/night clubs).
- Monitored a team of 2 sales representatives.
- Managed key accounts, ensuring the achievement of sales targets.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Delivered excellent customer service, resulting in repeat business from key accounts.
- Built strong relationships with stakeholders, enhancing company image and reputation.
- Presented product proposals persuasively to secure lucrative deals.
- Enhanced brand reputation through diligent account management.
- Negotiated contracts and agreements to secure advantageous terms.
- Coordinated with marketing team to create targeted campaigns, improving account performance.
Education
MBA - Management et Marketing du Luxe -
Institut Escoffier - ESGCV Paris
Mauritius 01.2022 - 12.2022
Certificate in Professional Marketing -
The Chartered Institute of Marketing
Mauritius 07.1997 - 06.1998
Data Processing Fundamentals -
City and Guilds of London Institute
Mauritius 01.1988 - 12.1988
School Certificate - Accounts
St Andrew's College
Rose Hill 01.1982 - 12.1988
Skills
- Brand Promotion
- Client account management
- Customer relationship management
- Database management
- Health and Safety Compliance
- Microsoft office suite proficiency
- Negotiation techniques
- Product knowledge
- Public speaking
- Staff recruitment
Languages
French & English
Fluent
Certification
Private Car driving licence
Timeline
Manager
Black River Seafood Ltd (Fine Foods Group)
07.2024 - Current
MBA - Management et Marketing du Luxe -
Institut Escoffier - ESGCV Paris
01.2022 - 12.2022
Head of Sales
Fine Foods Marketing Ltd
04.2019 - 06.2024
Senior Key Account Sales Executive
PNL
11.2015 - 03.2019
Brand Manager
Fine Foods Marketing Ltd
11.2012 - 10.2015
Key Account Sales Executive
Grays & Co Ltd
01.2006 - 10.2012
Certificate in Professional Marketing -
The Chartered Institute of Marketing
07.1997 - 06.1998
Sales Executive
Scott & Co. Ltd. (Wine & Spirits)
03.1994 - 12.2005
Data Processing Fundamentals -
City and Guilds of London Institute
01.1988 - 12.1988
School Certificate - Accounts
St Andrew's College
01.1982 - 12.1988