Geshna Beesoons
Triolet
Summary
A motivated and detail-oriented professional with experience in IT support, planning, and customer operations . Previously worked at Mauritius Telecom as a Trainee Planner and in Customer Operations , gaining valuable insights into network planning, service management, and technical coordination. Strong problem-solving skills with the ability to analyze issues, streamline processes, and enhance system efficiency. Seeking an opportunity in IT to apply technical knowledge, improve system performance, and support business operations through effective technology solutions.
Overview
6
6
years of post-secondary education
Work history
Trainee Customer Operation
Mauritius Telecom
Cassis Port Louis
2025.01 - 2025.03
- Kept up-to-date with company policies, ensuring correct information was given at all times.
- Collaborated closely with team members to provide seamless service experience.
- Developed comprehensive layout designs to facilitate construction processes.
- Improved team productivity with streamlined drawing techniques in AutoCAD.
- Adhered strictly to industry standards in all planning tasks.
- Conducted regular progress reviews, maintaining alignment with project objectives.
Education
National Diploma - IT
SITEC
Ebene, Mauritius 2022.07 - 2024.06
National Certificate in IT Level 5 - Information Technology
Knowledge Based Training Centre (MITD)
Port Louis, Mauritius 2021.07 - 2022.05
National Certificate in IT Level 4 - Information Technology
Knowledge Based Training Centre
Port Louis, Mauritius 2019.07 - 2021.05
CCNAV7- Introduction to Network - Information Technology
SITEC
Ebene, Mauritius 2022.11 - 2023.04
CCNAV7-Switching, Wireless and Routing Essentials (SWRE) - Information Technology
SITEC
Ebene, Mauritius 2023.04 - 2023.09
CCNAV7- Enterprise Networking, Security, and Automation - Information Technology
SITEC
Ebene, Mauritius 2024.04 - 2024.10
Introduction to Cybersecurity - undefined
IOT Fundamentals - Connecting Things - undefined
Linux Essentials - undefined
Skills
- Cisco Equipment familiarity
- Network Configuration
- Wireless network set up
- Network troubleshooting
- Windows Server knowledge
- Ethics and professionalism
- Planning expertise
- Project planning tools
- Customer Service
- Troubleshooting techniques
- Team player
Custom
Kosheema Beegoo, Head of Section, +230 5259 2073, Mauritius Telecom, Trainee, 01/06/25
Timeline
Trainee Customer Operation
Mauritius Telecom
2025.01 - 2025.03
CCNAV7- Enterprise Networking, Security, and Automation - Information Technology
SITEC
2024.04 - 2024.10
CCNAV7-Switching, Wireless and Routing Essentials (SWRE) - Information Technology
SITEC
2023.04 - 2023.09
CCNAV7- Introduction to Network - Information Technology
SITEC
2022.11 - 2023.04
National Diploma - IT
SITEC
2022.07 - 2024.06
National Certificate in IT Level 5 - Information Technology
Knowledge Based Training Centre (MITD)
2021.07 - 2022.05
National Certificate in IT Level 4 - Information Technology
Knowledge Based Training Centre
2019.07 - 2021.05