Gershwin Ragoomundun
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
ATM Field Service Technician
Brink's (Mauritius) LTD
11.2017 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Assisted customers with technical support inquiries.
- Explained diagnostic findings to customers and outlined repair or service options.
- Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
- Generated reports for customer service issues and repair records.
- Facilitated maintenance team training procedures to align with company standards.
Cash In Transit Officer
Brink's (Mauritius) LTD
11.2016 - 11.2017
- Checked high-value, frequently-targeted freight and documented tracking information to aid law enforcement with investigations.
- Accompanied personnel on routine routes to deter criminal activity.
- Completed frequent patrols to verify security of access points and grounds.
- Maintained vigilant presence across transit properties to quickly spot and manage issues such as access violations and unauthorized materials.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Security Officer
Brink's (Mauritius)
05.2013 - 11.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Cashier
Live.INN.Green
02.2013 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma in Strategic Management
International Business Management Institute
Berlin - Germany09.2023
Network Defense Essentials (NDE)
EC-Council
US08.2023
Hacking AngularJS Applications
CodeRed From EC-Council
US06.2022
Diploma in Computer Networking - Revised
Alison
Ireland07.2021
Microsoft Excel 2019/365
Earn And Excel
UK06.2021
Diploma in Supervision
Alison
Ireland06.2021
Warehousing And Inventory Management
Alison
Ireland06.2021
Group Communication, Teamwork And Leadership
Alison
Ireland06.2021
Basic Accounting
Alison
Ireland05.2021
Skills
- Financial Controls
- Problem Resolution
- Troubleshooting Techniques
- Client Support
- Minor Repairs
- Machine Loading
- Customer Experience
Languages
Creole
Native language
English
Advanced
C1
French
Upper intermediate
B2
Hindi
Advanced
C1
Timeline
ATM Field Service Technician
Brink's (Mauritius) LTD
11.2017 - Current
Cash In Transit Officer
Brink's (Mauritius) LTD
11.2016 - 11.2017
Security Officer
Brink's (Mauritius)
05.2013 - 11.2016
Cashier
Live.INN.Green
02.2013 - 05.2013
Diploma in Strategic Management
International Business Management Institute
Network Defense Essentials (NDE)
EC-Council
Hacking AngularJS Applications
CodeRed From EC-Council
Diploma in Computer Networking - Revised
Alison
Microsoft Excel 2019/365
Earn And Excel
Diploma in Supervision
Alison
Warehousing And Inventory Management
Alison
Group Communication, Teamwork And Leadership
Alison
Basic Accounting
Alison
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