Hi, I’m
Gavish Jagdeo
Quatre - Bornes
Summary
A quick learner, who can rapidly master all aspects of a job with limited training.
Confident and poised in interactions with individuals at all levels. Flexible, responsible, and hardworking. Ready to deliver effective and efficient work. Have a high motivation to learn. Well-mannered, articulate, and able to act as a point of contact.
Overview
4
years of professional experience
Work History
Parallel Mauritius
Senior Support Engineer
09.2022 - Current
Job overview
- Provided support over Email, Phone calls, and remote intervention
- Worked with Development and QA team
- Worked well in as team setting, providing support and guidance.
- Work odd hours - Put on shift system
- Plan Training for new comers and monitor their progress
- Document technical issues and solutions to enable tracking history and maintain accurate logs.
- Connect remotely on clients machine to install programs and applications.
- Look for workaround if solution has not been found
Currimjee Informatics LTD
Senior Technical
Consultant
02.2020 - 09.2022
Job overview
- Providing support (Remote/ Onsite) to End Users (Troubleshooting of Hardware, Software, Word, Outlook, Excel, PowerPoint)
- Health Check: Providing (Daily/Weekly) health checks on all IT infrastructurefor customers under maintenance contract
- Deployment, Maintenance of servers - Windows Server 2008/2012/2019/2022
- Backup System: Deployment of Veeam Backup and Replication, Perform Drill Test/ Monthly Test Restore, Configuration of new backup jobs, troubleshooting while backup/replication fails, setting up of disaster recovery site and related performance test
- Perform IT infrastructure audit and give recommendations on improvement & replacement to be done.
- Deployment of Domain Controller, File Server, Backup Server, and other Virtual Machine using Hyper - V
- Configure and manage Group Policy, assign access rights to user and troubleshoot errors related to group policies and access right
- Plan with customer if there is any onsite intervention to be made
- Configuration and Deployment of Microsoft Intune
- Admin access on Microsoft 365 (Creation, block, modification of users, Exchange, SharePoint, AAD)
- Deployment and configuration of Digital Guardian software on over 200 end-user machines
- Printer Configuration/ Troubleshooting onsite and remotely; Knowledge on HP/Canon/Epson/Xerox/OKI printers
- Provide Training to users on Power Automate onsite and off-site
- Planning meetings with customers, understanding their issues and coming up with new solution
- Plan meetings with customers on the start, review, and completion of a project
- Delivered services to customer locations within specific timeframes as per planning set by CINF and customers
- Worked flexible hours across night, weekend, and holiday shifts
- Developed and maintained courteous and effective working relationships
- Worked together with 3rd party companies to come up with solutions for customers' issue
- Plan with customers for: meetings, for onsite intervertion, understand their issues, coming up with new solution, project review
MC-VISION
IT Officer Trainee
09.2019 - 01.2020
Job overview
- Install Windows 7/8/10
- Troubleshooting of IT Equipment – printers, laptops, PCs, Ups, Servers
- Server Room IT daily Checklist: air conditioner temperature, server power supply, water leakage from air conditioner, monitoring of server room entry log
- Configuration of Cisco and Aruba Switches
- Configuration and deployment of new WI-FI access points in offices and showrooms; Knowledge of Aruba/D-Link/TP-link/ Cisco access point
- Manage IT Asset inventory
- Assists team in the configuration of IPTVs
- Telephonic, on site and Remote support for all 20 Canal + Showrooms in Mauritius
- VDI Troubleshooting
- Installation of Kyocera Printers
- Installation and configuration of POS and Receipt Printers
- Daily Backup rotation of Tapes and Hard Disk
- Assist IT Support Officers in Day to day tasks
(Format PC/ Laptops – Prepare Thin Clients for Citrix VDI Deployments, VPN installation on IPADs, Tablets, Laptops - Assist IT Support Team for showrooms refurbishment
Installation and Labeling of Data Cables - Assist users in Boardrooms for connectivity and Projection
- Log tickets on IT support E-Ticket platform
- Assist IT Support team in creation of scripts for automation
- Weekly Physical verification and troubleshooting of equipment at Emtel Arsenal Data Centre
- Manage Aruba Central Wi-Fi connections for all MCV sites
- User support for Guests and suppliers on guest captive portal.
- CCTV Camera NVR verifications and Troubleshooting; Knowledge on HIKVision and Dahua brand
- Support to suppliers for onsite and remote interventions
- Creation of User accounts on Active Directory
- Creation of User mailbox on Exchange Server 2013 and onwards
- Monitoring of All sensitive IT equipment on PRTG monitoring dashboard
- Search for quotes and comparative from suppliers for purchase of equipment
- Creation of Purchase orders on Sun Systems
- IT assets tagging during Deployment
- Alcatel PABX phones configuration and troubleshooting
- Assist senior managers for IT Related problems
- Uploading of new content on SharePoint
- Installation and configuration of Anti-virus
- Installation, Configuration and Troubleshooting of Digital Signature pads in all showrooms
- Weekly reporting to IT manager for completed task
Education
New Eton CollegeRose - Hill, Mauritius
MITDEbene, Mauritius
High School Diploma
08.2019
Skills
- Good Communicator
- Strong Team Spirit
- Work under pressure
- Reliable
Reference
- Mr. Reza Ramatollol
Tel: +230 5728 0484
Senior Manager
Currimjee Informatics Ltd
- Mr. Pryesh Ruggoo
Tel: +230 5880 7273
Team Leader
MC - Vision
Timeline
Senior Support Engineer
Parallel Mauritius
09.2022 - Current
Senior Technical Consultant
Currimjee Informatics LTD
02.2020 - 09.2022
IT Officer Trainee
MC-VISION
09.2019 - 01.2020
New Eton College
MITD
High School Diploma
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