Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Extracurricular Activities
Hobbies and Interests
Timeline
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Gary Oozeeraully

Gary Oozeeraully

Port Louis,La Tour Koenig

Summary

Persuasive and sociable with the ability to understand the customer's requirements in a short time and present solutions that meet their needs. Have learned and adapted to work with different kind of customers, always willing to expand my knowledge in new areas. Able to help others based on what I have learned and experienced.

Overview

4
4
years of professional experience

Work History

Customer Executive for Roadside Assistance

Allianz Services Mauritius
Ebene
04.2021 - Current
  • Made sure that customers who per their contract and policies were provided the appropriate services for example a replacement car, towing service and keeping records of the repairs of their cars at the garage
  • I learned about the different process and procedures of Insurance / Roadside Assistance and the policies which are covered.
  • Resolved customer issues in a timely manner.
  • I am able to learn and master the solutions provided by the company fast and effectively.
  • I am able to answer to a customer's needs, propose and provide solutions according to their contract, so they can be provided the highest quality support from our services.
  • Developed effective communication skill.
  • Acquired knowledge, I know and remember all of the processes I have been taught within my 3 years at Allianz.
  • Developed problem-solving skills, may it be individually or as a team, I am able to bring more to the table when a matter needs to be resolved, always willing to bring forth new ideas which can help and solve or improve certain situations.
  • Was promoted to 'Gestionnaire' in September 2023.

Telemarketing Agent

Pro Contact Solutions
Cybercity
09.2020 - 03.2021
  • Answering incoming calls from prospective customers and existing customers
  • Using scripts to provide information about insurance features, prices and present their benefits
  • Call people using a given phone directory to solicit late payment
  • Deal with complaints or doubts to safeguard the company's reputation
  • Aptness to ask pertinent questions to understand the customer's requirements
  • Record the customer's personal information accurately in a computer system
  • Working knowledge of computer program: Hermes, Vicidial, and any internal databases.

Education

James Burty State Secondary School
11.2019

Written Journalism - Level 1 -

Alliance Française de Maurice
08.2019

Skills

  • Communication Skills
  • Creativity
  • Adaptability
  • Teamwork
  • Communication
  • Computer Skills
  • Interpersonal and written communication
  • Fast Learner
  • Customer Service Skills
  • Creativity and Innovation
  • Adobe Photoshop
  • Ability to Work in a Team
  • Customer Support
  • Data-driven decision-making
  • Problem-Solving
  • Organizational Skills
  • Written Communication

Personal Information

  • Title: Customer Service
  • Date of Birth: 11/10/00

Languages

  • English
  • French

Extracurricular Activities

Member of the Press Team, Model United Nations, 04/01/17, 08/01/18, Port Louis, I was part of the press team for four Model United Nations conference, my role was to put together a newsletter after each conference day to cover equally each commission in the conference so as to provide proper exposure of the event to each delegates.

Hobbies and Interests

  • Online Gaming
  • Music
  • Fashion

Timeline

Customer Executive for Roadside Assistance

Allianz Services Mauritius
04.2021 - Current

Telemarketing Agent

Pro Contact Solutions
09.2020 - 03.2021

James Burty State Secondary School

Written Journalism - Level 1 -

Alliance Française de Maurice

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Gary Oozeeraully