Summary
Overview
Work History
Education
Skills
Timeline
Generic

FREDERICK JOHANNS HANS

MAHEBOURG,PL

Summary

Customer-focused professional with background in hospitality and support services. Known for completing tasks with high productivity and efficiency. Skilled in inventory management, customer service, and organizational protocols. Excel in communication, problem-solving, and teamwork, ensuring seamless operations in fast-paced environments. Competent Attendant with experience in various customer service roles. Skilled in maintaining cleanliness, ensuring safety protocols, and assisting customers with different needs. Strengths include strong communication skills, adaptability, and ability to work efficiently under pressure. At previous position, improved overall customer satisfaction through proactive assistance and prompt response to inquiries.

Overview

11
11
years of professional experience

Work History

Bar Waiter

Beach Comber Shandrani Hotel
Le Challand
12.2013 - 01.2025
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Informed customers of daily specials and signature menu items.
  • Delivered ordered items to customers quickly and efficiently.

Animal Welfare Attendant

NOVEPRIME LTD
Ferney
05.2021 - 12.2024
  • The purpose of this work is to promote the well-being of animals, such as:

- Observation methods

Detection, assessment, and alleviation of psychological pain.

- Animal training program

-Weekly records and weekly meetings.

-Behavioral frequency monitoring.

-Exportation programme.

Back Office Customer Advisor

Allianz WorldWide
EBEN
03.2019 - 01.2020
  • Managed multiple tasks simultaneously while maintaining accuracy.
  • Advised customers on product selection based on their needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Education

SERVICING OF AIR CONDITIONERS

MAURITIUS INSTITUDE OF TRAINING AND DEVELOPMENT
MAHEBOURG
04-2018

Some College (No Degree) -

HAMILTON COLLEGE
MAHEBOURG

Skills

  • Bar side work
  • Patron rapport
  • Dish preparation
  • High volume dining
  • Complaint resolution
  • Table bussing
  • Personal hygiene
  • Hospitality and accommodation

Timeline

Animal Welfare Attendant

NOVEPRIME LTD
05.2021 - 12.2024

Back Office Customer Advisor

Allianz WorldWide
03.2019 - 01.2020

Bar Waiter

Beach Comber Shandrani Hotel
12.2013 - 01.2025

SERVICING OF AIR CONDITIONERS

MAURITIUS INSTITUDE OF TRAINING AND DEVELOPMENT

Some College (No Degree) -

HAMILTON COLLEGE
FREDERICK JOHANNS HANS