Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
CustomerServiceRepresentative
FREDERIC RAFALIARIMANANA

FREDERIC RAFALIARIMANANA

Receptionist
Antananarivo,Beau Bassin

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

Videotron
Ebene, Mauritius
11.2024 - Current
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Offered Technical supports

Translator

CAPMAD S.A
Antananarivo, Madagascar
01.2024 - 02.2025
  • Converted scripts into other languages to preserve meaning and context.
  • Proofread materials to promote proper grammar, spelling and sentence structure.
  • Translated documents and websites to diversify and promote inclusivity.

Receptionist

Vintana Hotel
Fort-dauphin , Madagascar
01.2018 - 10.2023
  • Greeted guests warmly upon arrival and check-in at the hotel front desk.
  • Managed phone calls, directing inquiries to appropriate departments promptly.
  • Scheduled reservations and coordinated room assignments using hotel management software.

Hotel Waiter

Vintana Hotel
Fort-dauphin, Madagascar
02.2015 - 12.2018
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted guests with menu selections and dietary requirements.
  • Maintained cleanliness and organization of dining areas and utensils.

Education

ASSOCIATE OF SCIENCE - MACHINE LEARNING

Skill Up By Simplilearn
U.S.A

ASSOCIATE OF SCIENCE - SHIP WORKING PRINCIPLES TRAINING

Total Education Centre
U.S.A

Lycee Manambaro
Fort-dauphin, Madagascar
07.2008 - 08.2009

Skills

  • Customer service
  • Product knowledge
  • Menu knowledge
  • Table service
  • Hotel management
  • Reservation scheduling
  • Customer relationship management
  • Language proficiency
  • Proofreading techniques
  • Translation software

Languages

  • French, Upper intermediate (B2)
  • English, Advanced (C1)

Languages

Malagasy
First Language
English
Advanced
C1
French
Upper Intermediate
B2

Timeline

Customer Service Representative

Videotron
11.2024 - Current

Translator

CAPMAD S.A
01.2024 - 02.2025

Receptionist

Vintana Hotel
01.2018 - 10.2023

Hotel Waiter

Vintana Hotel
02.2015 - 12.2018

Lycee Manambaro
07.2008 - 08.2009

ASSOCIATE OF SCIENCE - MACHINE LEARNING

Skill Up By Simplilearn

ASSOCIATE OF SCIENCE - SHIP WORKING PRINCIPLES TRAINING

Total Education Centre
FREDERIC RAFALIARIMANANAReceptionist