FREDERIC RAFALIARIMANANA
Receptionist
Antananarivo,Beau Bassin
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Videotron
Ebene, Mauritius
11.2024 - Current
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Offered Technical supports
Translator
CAPMAD S.A
Antananarivo, Madagascar
01.2024 - 02.2025
- Converted scripts into other languages to preserve meaning and context.
- Proofread materials to promote proper grammar, spelling and sentence structure.
- Translated documents and websites to diversify and promote inclusivity.
Receptionist
Vintana Hotel
Fort-dauphin , Madagascar
01.2018 - 10.2023
- Greeted guests warmly upon arrival and check-in at the hotel front desk.
- Managed phone calls, directing inquiries to appropriate departments promptly.
- Scheduled reservations and coordinated room assignments using hotel management software.
Hotel Waiter
Vintana Hotel
Fort-dauphin, Madagascar
02.2015 - 12.2018
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary requirements.
- Maintained cleanliness and organization of dining areas and utensils.
Education
ASSOCIATE OF SCIENCE - MACHINE LEARNING
Skill Up By Simplilearn
U.S.AASSOCIATE OF SCIENCE - SHIP WORKING PRINCIPLES TRAINING
Total Education Centre
U.S.ALycee Manambaro
Fort-dauphin, Madagascar 07.2008 - 08.2009
Skills
- Customer service
- Product knowledge
- Menu knowledge
- Table service
- Hotel management
- Reservation scheduling
- Customer relationship management
- Language proficiency
- Proofreading techniques
- Translation software
Languages
- French, Upper intermediate (B2)
- English, Advanced (C1)
Languages
Malagasy
First Language
English
Advanced
C1
French
Upper Intermediate
B2
Timeline
Customer Service Representative
Videotron
11.2024 - Current
Translator
CAPMAD S.A
01.2024 - 02.2025
Receptionist
Vintana Hotel
01.2018 - 10.2023
Hotel Waiter
Vintana Hotel
02.2015 - 12.2018
Lycee Manambaro
07.2008 - 08.2009
ASSOCIATE OF SCIENCE - MACHINE LEARNING
Skill Up By Simplilearn
ASSOCIATE OF SCIENCE - SHIP WORKING PRINCIPLES TRAINING
Total Education Centre