Mary Hayden Keira Pierre Louis
Port Louis
Summary
Highly-motivated young adult with desire to take on new challenges and have the opportunity to build on a strong career path. Adept at working effectively and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Travel Advisor
Concentrix
Ebene
12.2024 - 04.2025
- Resolved customer inquiries and issues through effective communication.
- Utilized booking systems to manage reservations and schedules efficiently.
- Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and concerns.
- Ensured customer complaints were addressed promptly and resolved satisfactorily.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions for future reference.
Tearista
Yume
Tribecca
09.2024 - 11.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Managed cash register operations, including opening and closing procedures.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Handled returns and exchanges while following company policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
Event Hostess
Panagora
10.2023 - 08.2024
- Welcomed guests and ensured a positive event atmosphere.
- Educated customers about product features and benefits during events.
- Engaged customers through product demonstrations and interactive promotions.
- Collected customer feedback to improve future promotional strategies.
- Maintained a clean and organized workspace during promotional activities.
- Handled rejection professionally and maintained calm demeanor in difficult situations.
Education
BPS COLLEGE
Beau Bassin, mauritiusOcep College
Port Louis, MauritiusSkills
- Booking system management
- Customer relationship management
- Conflict resolution
- Event coordination
- Communication skills
- Attention to detail
- Cash handling
- Product knowledge
- Stress management
- Problem solving
- Time management
- Client relations
- Multilingual proficiency
- Data confidentiality
Languages
English
Intermediate (B1)
B1
French
Upper Intermediate (B2)
B2
Timeline
Travel Advisor
Concentrix
12.2024 - 04.2025
Tearista
Yume
09.2024 - 11.2024
Event Hostess
Panagora
10.2023 - 08.2024
BPS COLLEGE
Ocep College