FRANCIS ODONGPINY
FLIC EN FLAC
Summary
Accomplished, enthusiastic, and dynamic transformational business leader in the healthcare industry with over 10 years of work experience across various countries. Demonstrated track record of abilities, adaptability, and wit to excel under pressure and deliver superior business results.
Overview
13
13
years of professional experience
Work History
Country Manager
Checkup Healthcare Limited.
01.2022 - 08.2024
- Gathered information on competitor activities and market trends to enhance strategic decision-making that led to successful business operations reorganization from a predominantly Corvid 19 testing center in to mainstream medical facilities.
- Aggressively negotiated with service providers and vendors such as the landlord, medicine and consumable suppliers amongst others to improve margins, saving close to 25,000 USD.
- Optimized resource allocation, enhancing operational efficiency and reducing costs that resulted into successful business recovery following the impact of Corvid 19 pandemic.
- Enhanced internal communication systems by implementing regular meetings/updates across departments such as CME.
- Delivered exceptional customer service by addressing client concerns promptly and effectively through establishment of a proactive customer feedback platform .
- Managed budgets, financial planning, and forecasting to optimize profitability positioning our country operations as the most competitive operations within the overall company revenue portfolio.
- Expanded client base from about 10 walkin patients per day to 70 patients per day resulting into significant increase in revenue from 23,000 USD per month to 80,000 USD per month.
- Devised customer acquisition plans by building a very high performing sales team through targeted recruitment, training, and performance management initiatives with a very strict objectives to carry out promotional activities such as medical camps, Radio health talks amongst others that positioned the company amongst top 5 medical service providers within South Sudan.
- Recruited, trained, and coached over 10 doctors, 20 Nurses and 6 laboratory team to support company growth.
- Achieved revenue targets through proactive client engagement strategies that fostered long-term relationships with customers.
- Led the successful launch of new medical service lines such as chronic disease management program, Hepatitis B campaign, Antenatal Care program, Membership subscription program in local markets, driving revenue growth and brand recognition that drastically drove sales revenue growth by over 1000% within a year.
- Accomplished multiple tasks within established timeframes.
Sales and Marketing Manager
STAR Pharmaceuticals LTD. Tel: +211922957583,
01.2020 - 12.2022
- Initiated and led successful resetting of business goals , fostered positive working environment and maintained strong team work that yielded very strong revenue numbers.
- Devised a cost effective marketing strategies such as customer segmentations, territory allocations, customer acquisition staging amongst others that ensured sustained inventory monetizations at superior levels.
- Spearheaded successful staffing gap identifications, through job analysis thereafter recruited, oriented and conducted thorough training that led to significant salesforce productivity and improved sales revenue performance.
- Participated in partner acquisitions through rigorous identification process and complex negotiations that led to branded products portfolio growth.
- Increased market share by identifying untapped customer segments and developing tailored offerings to meet their needs.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Led crisis management team and provided quick turnaround solutions.
- Expanded distribution channels by forming strategic partnerships with key industry players.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
Operations Manager
Riverside Hospital
11.2020 - 09.2021
- Identified, prioritized and provided feedback services requirements to the top management that led to business reorganization to sail the company through pandemic session.
- Reduced patient waiting time through effective staff duty scheduling that significantly improved patient experiences.
- Actively participated in revenue rationalizations that led to equitable resource distributions and sustainable operations.
- Initiated very aggressive customer acquisition strategies that resulted into increased numbers of walk in patients and revenue.
Operations Manager
Murchison Pharmaceutical LTD,
02.2018 - 06.2020
- Built and maintained a network of over 70% loyal customers base that was responsible for a sustained sales and revenue through offering excellent customer care such as receiving and acting on customer feedback, routine reviews of customers changing needs, showing empathy, honesty and respect to customers at all times
- Researched, prepared power point slides and presented well referenced topics such as antibiotic resistant and appropriate antibiotic prescriptions, rationale drug use and management of asthma to healthcare practitioners that led to 40% increase in market share in mid-western region of Uganda that has over 30 wholesale pharmacies
- Compiled and filed 90% of customers’ data base in Midwestern region of Uganda by recording their details each time they purchased stocks and through leads from referral customers that led to 70% increase in customer retention
- Scheduled appointments and visited customers at their premises of operations to understand their needs, wants, satisfaction and dissatisfaction thereafter developed new product portfolio and market that met customers need
- Spear headed the company growth amongst others; increased sales revenue and assets by over 200% from its inception, increased employees’ numbers from 2 to 8 and staff retention by over 90%, established best pharmacy practices - recognized by National Drug Authority in 2019 as a model pharmacy in Mid- Western Region of Uganda, increased access to hard-to-find medicine.
Territory Representative - Northern Uganda T
GlaxoSmithKline Pharma Kenya LTD,
03.2016 - 01.2018
- Attended GSK Ethics and compliance training - Anti bribery and Anti-corruption - ABAC, code of conducts, ethics and standards of commercial practices thereafter maintained strict adherence, fostering confidence and trusts from customers that led to excellent operational performance and efficiency
- Planned, organized and presented power point slides, a routine monthly continuous medical education on key product portfolios such as Augmentin, Zinnat, Avamys Nasal Spray, Seretide to healthcare professionals with 100% attendance out of 40 participants targeted exceeding the 80% set target
- Scheduled effective routine appointments, visit and follow up calls of up to 12 clients per every work day exceeding 10 calls set target per work day then activated and closed up to 90% of business deals with the clients that led to achievement of over 100% sales target in my territory
- Achieved over 100% of sales target in my territory by effectively executing company sales strategy and objectives through networking, strong negotiation and objection handling skills, effective communication skills, excellent customer care and social skills, developing deep analytical understanding of the business environment using tools such as SWOT analysis, SMART objectives and PESTLE
- Effectively planned, utilized and accounted for all money and logistics allocated for company operations such as transport allowances and company activities by proactively adhering to budgets, set rules, policies, prioritizations, avoiding wastages, obtaining receipts and timely report submission.
Sales Supervisor (Senior Medical Sales Representative)
Surgipharm Pharma Uganda Limited (Win Medicare PVT Limited)
02.2013 - 02.2016
- Trained and mentored Medical Representatives under my supervision on effective selling skills required for best performance in pharmaceutical industry and medical updates by carrying out routine planed meeting to clarify goals, sales targets and conducted performance appraisals to recommend performance improvement plans that led to smooth operations and team work
- Participated in identifying competitors' activities in the market and determining products that have greater opportunities for generating revenues that led to exceptional achievements of sales target due to increased customers’ satisfactions
- Supervised and reviewed reports prepared by medical representatives under my supervision against targets such as scheduled appointments and visits to the healthcare practitioners, preset sales target in the assigned territories and provided support in all sales related activities that resulted into high sales performance
- Compiled, filed and submitted periodic reports to the sales manager with respect to sales activities, competitors' activities and achievement in the market in addition to market
- Performed any other tasks assigned by the manager related to the job.
Medical Representative
Phillips Pharmaceutical (U) LTD (Micro labs LTD)
07.2011 - 01.2013
- Participated in launching new products in the market such as Amlozaar 5mg/50mg (Amlodipine 5mg + Losartan 50 mg), Nebilong 5mg (Nebivolol 5mg)
- Exceeded pre-set sales target in my territories by periodically evaluating and reviewing my sales performance and devised ways to overcome obstacles
- Succeeded in meeting both the business and scientific needs of healthcare professionals in my territories through excellent customer support and services by ensuring availability of the needed drugs and providing the medical information about my products
- Compiling, filing and submitting reports timely to the manager for sales reviews and further recommendation for performance improvement.
Education
Master of Science - Management Science
Middlesex University Mauritius - Part Time Program
Flic En Flac, Mauritius10.2026
Post Graduate Diploma - Hospital and Healthcare Management
Uganda Management Institute (UMI)
Kampala, Uganda04.2020
Bachelor of Public Health - Public Health Education
Uganda Martyr's University, Nkozi.
Nkozi, Uganda. 11.2018
Diploma - Orthopedic Technology
Mulago Paramedical Schools
Kampala, Uganda. 02.2012
Uganda Advanced Certificate of Education -
Lakeside College Luzira
Kampala, Uganda. 12.2006
Uganda Certificate of Education -
St. Joseph’s College Layibi
Gulu, Uganda. 12.2004
Primary Leaving Education -
Kasubi Army Primary Schools
12.2000
Skills
- Very strong emotional intelligence and networking skills
- Exceptional written and verbal communication skills
- Superior selling skills (negotiation and objection handling)
- Proficient business analytical and planning skills using tools such as SWOT analysis, SMART objective and PESTLE
- Excellent computer skills ( comfortable with microsoft word, excell, powerpoint, quick book and tally)
- Strong driving skills of over years with a valid license
- Effective time management and organizational skills
- Proficient knowledge of medical therapeutic areas and medical terminologies
References
1. Mr Boodeo Nem.
Lecturer and Programme Coordinator (BABM).
Middlesex University Mauritius.
Tel: 5 807 7757, Email: b.nem@mdx.ac.mu.
2. Dr. Hoffman Moka Lantum
Chief Executive Officer (CEO).
Checkups Healthcare LTD, Nairobi, Kenya.
Tel: +254715450584, Email: moka.lantum@checkupsmed.com.
3. Mr. Ambessager Tseggai
Chief Executive Officer.
Star Pharmaceuticals LTD, Juba, South Sudan.
Tel: +211928623678, Email: ambessager.tseggai@gmail.com.
Timeline
Country Manager
Checkup Healthcare Limited.
01.2022 - 08.2024
Operations Manager
Riverside Hospital
11.2020 - 09.2021
Sales and Marketing Manager
STAR Pharmaceuticals LTD. Tel: +211922957583,
01.2020 - 12.2022
Operations Manager
Murchison Pharmaceutical LTD,
02.2018 - 06.2020
Territory Representative - Northern Uganda T
GlaxoSmithKline Pharma Kenya LTD,
03.2016 - 01.2018
Sales Supervisor (Senior Medical Sales Representative)
Surgipharm Pharma Uganda Limited (Win Medicare PVT Limited)
02.2013 - 02.2016
Medical Representative
Phillips Pharmaceutical (U) LTD (Micro labs LTD)
07.2011 - 01.2013
Master of Science - Management Science
Middlesex University Mauritius - Part Time Program
Post Graduate Diploma - Hospital and Healthcare Management
Uganda Management Institute (UMI)
Bachelor of Public Health - Public Health Education
Uganda Martyr's University, Nkozi.
Diploma - Orthopedic Technology
Mulago Paramedical Schools
Uganda Advanced Certificate of Education -
Lakeside College Luzira
Uganda Certificate of Education -
St. Joseph’s College Layibi
Primary Leaving Education -
Kasubi Army Primary Schools
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