FLORETTE BABOORAM
Trou D'eau Douce ,Flacq
Summary
Having lived and worked in Mauritius, Egypt, Germany Thailand and Qatar has enriched my perception of the workplace. Being a bilingual native English and French speaker makes me an eager individual, who is fascinated by the link between learning and behavior
I am able to work in a multicultural environment with both adults and young learners
Most of my experience lays within Teaching, L&D and Guest Experience in 5 stars luxury properties only.
I am looking forward to become a certified MQA approved Trainer
Overview
17
17
years of professional experience
19
19
years of post-secondary education
Work History
IELTS Coaching,English Language Trainer
Self Employed
11.2013 - 08.2015
- Coaching and Conversation
- Grammar and Vocabulary
Housekeeping/Hospitality Trainer
Constance Hotel Belle Mare Plage Hotel
08.2022 - Current
- Monitor trainings for Housekeeping, Minibar and Public Area
- Deliver monthly classroom customize trainings base on operations
- Supervised departmental onboarding
- Supervised departmental orientation record
- Raised awareness for LRA standards
- Quality auditing
- Monitor performance chat for team members and supervisors
- Facilitators/Coaching for training buddy
Administration Assistant and French Language Teacher
Private Nursery School
04.2021 - 09.2021
- In charge of daily administration tasks
- Prepare and deliver customized french lesson plans for students age 3-6 years old
- Private French Trainer
Classroom &French Teacher
Pioneers International Kindergarten
02.2018 - 03.2021
- Strong foundation program (American curriculum with international standards), Managed 24 students for KG1
- Taught French to 54 students for preschoolers, KG1, KG2
- Customized lesson plan for different levels to cater students need
- Classroom Management
- Instructional Skills
- Follow curriculum development
- Creative lesson planning according to students needs
- Develop students writing skills and speech
Consultant Project Training Lead Manager
Royal Livingstone Victoria
06.2017 - 08.2017
- Falls Zambia Hotel by Anantara
- The Royal Livingstone is a luxurious 5 star property hotel with 173 suites, Led Internal LQA audit for 2 hotels of Minor Royal Livingstone by Anantara & Avani Victoria Falls
- Reviewed sequence of service & SOPS for Rooms Division
- Implemented check-lists for all shifts
- Successfully trained job coaches to design monthly training calendar as per operations
- Implemented daily 15 minutes on the job training
- Close various gaps in service quality
- Trained job coaches to monitor development path together with performance appraisal
- Banana Island Resort Doha by Anantara
- Banana Island Resort Doha is a global award winner for families and couple
Project Training Lead Manager
Banana Island Resort Doha by Anantara
08.2015 - 05.2017
- Hotel Manager, Localized standard operations standards and merge with LQA
- Supervised Job Task Inventory for new joiners
- Trained duty manager/job coaches to conduct performance appraisal
- Supervised development plan for performance appraisal
- Implemented an effective action plan for Guest Service Center
- Delivered training programs based on operations needs
- Liaise with job coaches/Duty Managers for daily departmental training
- Adapted and implemented sequence of service for Front Office according to LQA(Airport Representative, Marine
- Hostess, Bellman, Concierge, Reception, Guest Service Centre and Villa Hosts)
- Responsible for designing departmental monthly training calendar
- Led the tracking records of job coaches performance
- Monitored e-learning schedule and score
- Trained job coaches to deliver daily on the job training
- Task force as Rooms Division Trainer-Souq Waqif Boutique Hotels by Tivoli (3 months)
- Human Resource –Cross Exposure, Bangkok Thailand
- Coaching and conversation
English Teacher
11.2013 - 08.2015
- Became a certified Teacher for Teaching English as a Foreign Language
Spa Guest Relations Manager
06.2011 - 06.2012
- Supervised store operations such as scheduling, training, ordering supplies, opening and closing store
- In charged of keeping cash deposits and cash register
- Managed daily operations of the spa
- Trained team members for sequence of service and internal policies and procedures to ensure the safety ofthe clients
- Four Seasons Resort Mauritius at Anahita
- Four Seasons is well established property and award winning spa that consist of luxury stylish villas and residences
Pro ShopGuest Relations,Guest Relations
Four Seasons Mauritius at Anahita
11.2006 - 10.2008
- Provided upscale guest service experiences for clients throughout their stay
- Monitored daily bookings to meet guests preferences
- Personalized service
- Complied with all operating procedures
- Analyze customer feedback and online reviews and suggest ways to enhance guest experience
- Supervised monthly inventory
- Responsible of ordering equipment and clothing
- Addressed and escalated guests complaints
- Progressed from Pro-Shop assistant to Guest Relations Assistant, & Dinarobin Resort
- Both hotels belongs to the Beachcomber group which is a pioneer of hospitality in Mauritius
Telephone Operator
Royal Palm Hotel &Dinarobin Hotel
04.2006 - 11.2007
- Handled daily front office operations
- Tracked guest preferences and updated profile
- Conducted hotel visits
- Rooms allocations
- Billing &Cashiering
Guest Experience Specialist
Four Seasons Residences,Giza
02.2013 - 08.2013
- Maintained high level of professionalism and discretion when dealing with guests.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed check-in and check-out procedures for guests.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Education
No Degree - Human Resources Management
Cornell University
Ithaca,New York 01.2016 - 10.2016
Bachelor of Arts - Human Resource & Psychology
Arden University
Coventry,United Kingdom 03.2019 - Current
No Degree - Diploma in Business Marketing
Charles Telfair Institute/Challenger TAFE
Moka,Mauritius 05.2010
No Degree - Diploma Marketing
Charles Telfair Institute/Challenger TAFE
Moka,Mauritius 11.2009 - 05.2023
No Degree - Foreign Languages Education
Eden College
Rose Hill Mauritius 01.2005
Skills
- On the job Training
- Customized Delivery of Departmental Trainings
- Coaching
- Auditing (LRA,LQA
- Training Facilitator
- SOPS
- Departmental Onboarding
- Teaching English as a Foreign Language
- Guest Experience
Timeline
Housekeeping/Hospitality Trainer
Constance Hotel Belle Mare Plage Hotel
08.2022 - Current
Administration Assistant and French Language Teacher
Private Nursery School
04.2021 - 09.2021
Bachelor of Arts - Human Resource & Psychology
Arden University
03.2019 - Current
Classroom &French Teacher
Pioneers International Kindergarten
02.2018 - 03.2021
Consultant Project Training Lead Manager
Royal Livingstone Victoria
06.2017 - 08.2017
No Degree - Human Resources Management
Cornell University
01.2016 - 10.2016
Project Training Lead Manager
Banana Island Resort Doha by Anantara
08.2015 - 05.2017
IELTS Coaching,English Language Trainer
Self Employed
11.2013 - 08.2015
English Teacher
11.2013 - 08.2015
Guest Experience Specialist
Four Seasons Residences,Giza
02.2013 - 08.2013
Spa Guest Relations Manager
06.2011 - 06.2012
No Degree - Diploma Marketing
Charles Telfair Institute/Challenger TAFE
11.2009 - 05.2023
Pro ShopGuest Relations,Guest Relations
Four Seasons Mauritius at Anahita
11.2006 - 10.2008
Telephone Operator
Royal Palm Hotel &Dinarobin Hotel
04.2006 - 11.2007
No Degree - Diploma in Business Marketing
Charles Telfair Institute/Challenger TAFE
No Degree - Foreign Languages Education
Eden College
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