Félicité Jean Noël Christo
Pastry cook
Poudre D'or Village,Rivière du Rempart
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hardworking and reliable customer services with strong ability in communication. Highly organized, proactive and punctual with team-oriented mentality.
Overview
27
27
years of professional experience
Work History
Pastry Prep Cook
Eva Harel
Calodyne
06.2020 - Current
- Prepared doughs and batters for pies, cakes, breads, pastries, and other sweet goods according to recipes.
- Measured ingredients accurately using kitchen scales and measuring cups.
- Mixed ingredients together in a bowl or mixer with the correct speed setting.
- Decorated cakes with frosting, chocolate shavings, nuts, fruits and other toppings as requested by customers.
- Created decorative garnishes from fruits, chocolate sauce and whipped cream for plated desserts.
- Stored prepared items in designated containers in the refrigerator or freezer to maintain freshness.
- Kept track of inventory levels of all necessary baking supplies including flour, sugar, butter .
- Monitored expiration dates on food products stored in the refrigerator or freezer to ensure quality standards were met.
- Cleaned work surfaces and equipment after each shift to prevent cross-contamination between batches.
- Assisted head chef in developing new recipes that incorporated seasonal flavors.
- Worked closely with other members of the kitchen staff to ensure timely delivery of orders.
- Decorated pastries using icing, frosting and other toppings, resulting in beautiful appearance and delicious flavor.
Restaurant Waiter
Borsalino Ltd
Port-Louis Waterfront
11.2013 - 05.2020
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Attended regular staff meetings to discuss changes in menu offerings or specials for upcoming days or weeks.
- Resolved customer complaints in a polite manner according to company policy.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Participated in special events such as banquets or catering functions held outside the restaurant premises.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Informed customers about specials, upselling additional food and drink items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Suggested additional items to customers to increase restaurant sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
Telemarketer
Well Com Centre
Port-Louis Mauritius
03.2016 - 06.2017
- Assistanat for older person in need
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Greeted customers in a friendly, professional manner on the phone.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Created reports detailing telemarketing activities and results.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
Barman and Waiter
Sunset Café
Caudan Waterfront
12.2006 - 10.2009
Seller
Cader Ltd
La Ferme Rodrigues
11.1997 - 12.1997
- Welcome customers
- Hear their needs
- Accompany them in their request and demand
- Fulfill their needs and choices
- Make sure they are satified with their goods
Education
Introduction To Telemarketing
Ocean Call
Port Louis Mauritius 10-2012
Some College (No Degree) - General Studies
Private Candidate
Marechal College Rodrigues 11-2005
Credit - Welding And Metal Fabrication
IVTB
Le Chou Rodrigues 12-2004
Some College (No Degree) - General Studies
Le Chou College
Le Chou, Rodrigues11-2003
CPE - CPE
Mangues Government School
Mangues Rodrigues 11-1997
Distinction - General Knowledge
L'alliance Française
Port Mathurin RodriguesSkills
- Team building
- Recordkeeping
- Teamwork and Collaboration
- Computer Skills
- Communication
- Organization
- Customer Relations
- Quality Assurance
- Analytical and Critical Thinking
- Problem-Solving
Languages
French
Proficient
C2
English
Intermediate
B1
Timeline
Pastry Prep Cook
Eva Harel
06.2020 - Current
Telemarketer
Well Com Centre
03.2016 - 06.2017
Restaurant Waiter
Borsalino Ltd
11.2013 - 05.2020
Barman and Waiter
Sunset Café
12.2006 - 10.2009
Seller
Cader Ltd
11.1997 - 12.1997
Introduction To Telemarketing
Ocean Call
Some College (No Degree) - General Studies
Private Candidate
Credit - Welding And Metal Fabrication
IVTB
Some College (No Degree) - General Studies
Le Chou College
CPE - CPE
Mangues Government School
Distinction - General Knowledge
L'alliance Française
Similar Profiles
Anton StassenAnton Stassen
Social Media Intern at Alta Harel [+27 71 285 8446]Social Media Intern at Alta Harel [+27 71 285 8446]
Aymard Ruyange NdoricimpaAymard Ruyange Ndoricimpa
System Engineer at Harel Mallac TechnologiesSystem Engineer at Harel Mallac Technologies
Anne Lydie PierreAnne Lydie Pierre
Chief Accountant at Harel Mallac Co LtdChief Accountant at Harel Mallac Co Ltd