Félicité Frank Michaëli
Rodrigues,RO
Summary
Dynamic Call Center Representative at BVA Datacall Ltd, adept at enhancing customer experiences through effective order processing and technical support. Proven ability to manage call queues under pressure while fostering strong interdepartmental relationships. A fast learner with a keen awareness of industry trends, committed to delivering exceptional service and solutions.
Overview
1
1
Certification
Work History
Call Center Representative
BVA Datacall Ltd
Quatres Bornes
02.2021 - 07.2021
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Developed effective working relationships with team members across multiple departments.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered additional products or services to enhance customer experience.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Education
Some College (No Degree) - School Certificate (Jan 2013-Nov 2017)
Rodrigues College
Port MathurinSome College (No Degree) - High School Certificate ( Jan 2013-Nov 2019?)
Rodrigues College
Port Mathurin Skills
- Order processing
- Knowledge base navigation
- Customer interaction tracking
- Call queue management
- Computer literate
- Knowledge in Microsoft word, office and excel
- Used to repair computers and laptops eg :changing ram, hardisk,building gaming pcs, installating new windows operating systems etc
- Ability to work under pressure
- Fast learner
- Problem Solving
- Music Producer
- Industry trend awareness
- Technical support
- Software configuration
- Hardware installation
Languages
Creol
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Affiliations
- Music Producer
- Deejaying
- Fishing
- Photo and video editing
- Upgrading laptop and pcs
- Learning free courses online
Certification
- Certifcate of Web cub junior (2017)
- Certifcate of course completion in Internet and Computing Core Certification Programme (IC3) (2015)
- Certificate of Web Cup junior (2016)
References
References available upon request.
Other Education
I have studied at Polytechnics Mauritius at Mt blanche in the field of Interactive and Digital Media for Audio visual Editing,Digital Media Designer,Web Designer etc.., from 2020 to end of 2022 and stopped due to some family purposes
Timeline
Call Center Representative
BVA Datacall Ltd
02.2021 - 07.2021
Some College (No Degree) - School Certificate (Jan 2013-Nov 2017)
Rodrigues College
Some College (No Degree) - High School Certificate ( Jan 2013-Nov 2019?)
Rodrigues College