Feiz Dookhan
Boolaky Lane, Midlands
Summary
Dependable Electrician skilled in performing preventive and regular maintenance work on electrical systems. Adapts to new technology and concepts. First Level knowledge of generators, circuit breakers. Punctual and hardworking individual dedicated to cultivating excellent relationships with clients. Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Apprenticeship Trainee
CEB - RESP
03.2023 - Current
- Working under guidance of experienced professionals to learn trade best practices and techniques.
- Learned wide range of simple and complex techniques from on-the-job training.
- Undergoing comprehensive Solar Energy Technology - NC5 apprenticeship program, successfully learning essential trade skills.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
Police Constable /Technician
National Coast Guard
02.2012 - 04.2022
- Patrolled assigned areas to prevent and detect crimes.
- Protected life and property through enforcement of regulations and laws.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Prepared and submitted incident reports regarding police activities.
- Confronted and resolved emergency and non-emergency situations.
- Promoted safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
- Handled customer inquiries and suggestions courteously and professionally.
- Reported irregularities such as safety hazards to maintenance.
- Conducted regular patrols of key areas to spot and control security concerns.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Maintained compliance with regulatory standards and safety requirements.
- Tested components and systems to evaluate performance and identify concerns.
- Addressed routine equipment maintenance according to established schedule.
- Tested systems, noting issues and completing preventive maintenance.
Customer Service Representative
Apple Tree
11.2009 - 11.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Rogers Outsourcing Ltd
01.2008 - 10.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Teleforma Ltd
10.2006 - 11.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Certificate - Law And Management
University of Mauritius
Reduit07.2020
Diploma - Electrical Power
INS VALSURA
Gujurat, India 08.2016
GCE 'O' Level -
Cambridge University
GCE02.2006
School Certificate -
Islamic Cultural College
Port Louis02.2004
Skills
- Electrical Equipment Maintenance
- Residential Electric Construction
- Electrical Safety
- Trace Faults
- Photovoltaic Systems
- Voltage and Current Meters
- Computer Proficiency
- Clerical Support
- Refund Processing
- Technical Support
- Customer Relations
- Credit Card Payment Processing
- Microsoft Word
- Filing
- Active Listening
- Customer Service
Languages
creole
Native language
English
Intermediate
B1
French
Intermediate
B1
Timeline
Apprenticeship Trainee
CEB - RESP
03.2023 - Current
Police Constable /Technician
National Coast Guard
02.2012 - 04.2022
Customer Service Representative
Apple Tree
11.2009 - 11.2010
Customer Service Representative
Rogers Outsourcing Ltd
01.2008 - 10.2008
Customer Service Representative
Teleforma Ltd
10.2006 - 11.2007
Certificate - Law And Management
University of Mauritius
Diploma - Electrical Power
INS VALSURA
GCE 'O' Level -
Cambridge University
School Certificate -
Islamic Cultural College
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