Faron Stabelle
Baie du Cap,SA
Summary
Dynamic hospitality professional with extensive experience at Stabelle Faron, specializing in employee training and customer service excellence. Proven ability to enhance team performance through effective communication and upselling techniques, resulting in improved guest satisfaction. Skilled in wine pairing and process improvement, fostering a motivated and knowledgeable staff.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
Stabelle faron
Heritage resort & spa
10.2023 - 07.2025
- Trained new waitstaff on menu knowledge and customer service techniques.
- Assisted in developing training materials for efficient onboarding processes.
- Coordinated team schedules to ensure adequate staffing during peak hours.
- Instructed waiters on how to respond appropriately to customer complaints or inquiries.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Worked directly with servers for many shifts during training process.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
Wine Steward
Stabelle faron
Heritage resort & spa
10.2023 - 07.2025
- Educated customers on wine selections and pairings to enhance dining experiences.
- Assisted in managing inventory and maintaining stock levels of wines and beverages.
- Conducted tastings to introduce new wines and promote seasonal selections effectively.
- Maintained cleanliness and organization of the wine cellar and storage areas consistently.
- Trained new staff on wine service techniques and proper handling procedures regularly.
- Managed inventory of all wines and kept records of stock levels.
- Planned and executed special events such as wine dinners, tastings, and seminars for customers.
- Served food and beverages to patrons and confirmed complete orders.
Waitress Trainer
Stabelle faron
Hilton resort & spa
03.2022 - 10.2023
- Trained new waitstaff on menu knowledge and customer service techniques.
- Assisted in developing training materials for efficient onboarding processes.
- Coordinated team schedules to ensure adequate staffing during peak hours.
Education
Some College (No Degree) -
Keasts College
Chemin grenierRestaurant And Bar
Ecole Hôtelière Sir Gaetan Duval
Level 1 award in wine
Wine & Spirit Education Trust
Skills
- Employee training
- Customer service
- Menu knowledge
- Upselling techniques
- Team coordination
- Process improvement
- Communication skills
- Constructive feedback
- Time management
- Interpersonal skills
- Employee engagement
- Body language awareness
- Reservation management
- Food safety awareness
- Team motivation
- Personal grooming
- Wine pairing expertise
- Food running skills
Languages
French
First Language
English
Beginner (A1)
A1
Accomplishments
- Level 1 award in wines
Timeline
Waitress Trainer
Stabelle faron
10.2023 - 07.2025
Wine Steward
Stabelle faron
10.2023 - 07.2025
Waitress Trainer
Stabelle faron
03.2022 - 10.2023
Some College (No Degree) -
Keasts College
Restaurant And Bar
Ecole Hôtelière Sir Gaetan Duval
Level 1 award in wine
Wine & Spirit Education Trust