Farhanaz Ameraly
Rose Belle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills Versatile Enthusiastic and competent sales professional, with exceptional customer service knowledge and persuasiveness Trustworthy and hardworking individual who has excellent communication skills and a strong ability to adapt to new situations High energy background, a proven track record of providing tier one customer services in a retail environment
Overview
4
4
years of professional experience
Work History
Medical Secretary and Billing Clerk
Royal Green Hospital
Moka
05.2023 - Current
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Prepared bills, invoices, and bank deposits as needed.
- Performed insurance verification, pre-certification and pre-authorization.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Consumer Assistant
Cim Finance
Port Louis
08.2021 - 01.2023
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Carried out day-day-day duties accurately and efficiently
- Resolved problems, improved operations and provided exceptional service
- Served customers and followed outlined steps of service
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Provided administrative support to senior management team.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed positive relationships with internal customers through effective communication techniques.
Beauty Therapist and Secretary
Walia Aryuvedic Skin Care
Forest Side, Plaine Wilhems
01.2020 - 04.2021
- Suggested treatments and styles that catered to individual customer preferences and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Designed skin, body, and hair care packages for individual clients
- Analyzed client needs and came up with individualized and continuous treatment plans
- Processed payments, entering sales in register for prompt customer service
- Educated clients on care processes and advised on further care and products
- Handled stocking and cleaning of therapeutic workspaces.
Education
SC Certificate - Comercial Studies, Account And Business Studies
12.2013
Skills
- Billing support
- Customer Service
- Office reception
- Insurance Verification
- Medical Records Management
- Payment Collection
- Time management mastery
- Healthcare Billing Knowledge
- Problem resolution
- Trained in consumer marketing
- Taking initiative Customer service
- Microsoft Office
Languages
- English, Very Good
- French, Very Good
Hobbies and Interests
- Reading Books
- Cooking
- Sewing
Languages
Creol
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
References
References available upon request.
Timeline
Medical Secretary and Billing Clerk
Royal Green Hospital
05.2023 - Current
Consumer Assistant
Cim Finance
08.2021 - 01.2023
Beauty Therapist and Secretary
Walia Aryuvedic Skin Care
01.2020 - 04.2021
SC Certificate - Comercial Studies, Account And Business Studies
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