Farai S Jena
Bulawayo,PW
Summary
Dynamic restaurant manager with a proven track record at Kuumba Cafe, excelling in team management and customer service. Skilled in operations management and staff development, I foster a positive work environment that enhances performance and satisfaction. Passionate about delivering exceptional dining experiences while driving sales and operational efficiency.
Overview
9
9
years of professional experience
Work History
Manager
Kuumba cafe
04.2024 - Current
- Developed leadership, organizational, and people-management skills as Manager at Kuumba over two years.
- Oversaw daily operations, coordinated team activities, ensured high standards of service, and supported staff development to foster a productive and positive work environment.
- Through this experience, I have learned how to effectively manage responsibilities, solve problems efficiently, and make decisions that benefit both the team and the organization.
- Collaborated with talented colleagues to build meaningful professional relationships.
- The position has provided valuable exposure to different aspects of management, teamwork, and operational leadership, which has significantly contributed to my personal and professional growth.
Restaurant Manager
Middy’s cafe
Bulawayo
03.2023 - 12.2023
- Managed daily operations and ensured smooth workflow in a fast-paced environment.
- Trained staff on outstanding service and upselling techniques, enhancing daily specials sales.
- Supervised staff scheduling to ensure optimal team coverage during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Delivered high-quality food and coffee, contributing to a welcoming customer experience.
Manager
Braai Master
Bulawayo
11.2018 - 11.2023
- Identified demand for barbecues in hometown, leading to increased community interest despite initial lack of experience.
- Hosted small barbecue lunch for family and friends, initiating community interest.
- Leveraged skills from Nandos to provide private barbecue service during spare time.
waiter/barista/cashier
Brook’s cafe
Bulawayo
02.2018 - 01.2023
- Trained as waiter and barista to deliver exceptional service in high-volume café environment.
- Collaborated with team to enhance customer experience and ensure smooth operations in busy coffee shop.
- Oversaw cash handling procedures to maintain accurate financial transactions and support management.
waiter
Nandos
Bulawayo
11.2017 - 02.2018
- Provided excellent customer service to enhance dining experience.
- Took accurate food and drink orders from customers.
- Communicated daily specials and menu items to guests.
- Learned international standards of service as a waiter at Nandos Byo, applying best practices in a high-volume environment.
- Observed customer service practices at Nandos Byo.
cashier/waiter
Bakers inn and Mr baker
Bulawayo
11.2016 - 11.2017
- I got the privilege of doing my first training at one of the Assisted customers at Simbisa brand’s largest store.
- Participated in various activities that contributed to my development in the hospital industry.
- Learned production processes of confectionery products, fostering appreciation for team efforts and enhancing my ability to sell with conviction.
- Simbisa brand’s biggest stores.
Education
Certificate - Hotel and catering
Sizinda vocational training center
Bulawayo11-2016
Skills
- Welcoming guests
- Handle incoming cash
- Effective communication
- Sales representative
- Social Media Marketing
- Managing Teamwork
- Staff development
- Operations management
- Customer service
- Team coordination
- Relationship building
- Problem resolution
- Training programs
- Time management
- Sales strategies
- Effective communication
- Decision making
- Conflict resolution
- Performance evaluation
- Task prioritization
- Cost control
- Team management
- Resource allocation
- Adaptable
- Regulatory compliance
- Supply chain management
- Schedule management
- Operations management
- Reservation handling
- POS operation
- Shift management
- Track record of sales
- Supervisory skills
- Delivery practices
- Staff management
- Food service experience
- Consistent employment
- Performance enhancement
- Recruitment expertise
- Kitchen oversight
- Recruitment
- Schedule coordination
- Organization and prioritization
- Customer engagement
- Menu development
Awards
- Best outstanding student at Sizinda vocational training center
- Represented the school in the 21 kilometer marathon
Languages
- Ndebele
- Shona
- English
- Ndebele
- Shona
Personal Information
- Age: 26
- Date of Birth: 05/06/97
- Marital Status: Single
Languages
English
Intermediate (B1)
B1
Ndebele
Upper Intermediate (B2)
B2
Xhosa
Elementary (A2)
A2
Shona
Intermediate (B1)
B1
Zulu
Beginner (A1)
A1
Timeline
Manager
Kuumba cafe
04.2024 - Current
Restaurant Manager
Middy’s cafe
03.2023 - 12.2023
Manager
Braai Master
11.2018 - 11.2023
waiter/barista/cashier
Brook’s cafe
02.2018 - 01.2023
waiter
Nandos
11.2017 - 02.2018
cashier/waiter
Bakers inn and Mr baker
11.2016 - 11.2017
Certificate - Hotel and catering
Sizinda vocational training center