Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Traveling
Languages
Timeline
Generic

Farahnaaz B R G Saib

Port-Louis

Summary

Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring Coaching, Mentoring and Problem-Solving abilities developed over 20-year career to a growth-oriented role.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Learning and Development Lead

Maureva Ltd.
01.2023 - Current
  • Led Managed Services teams in identifying training and professional development needs of employees.
  • Trained and mentored more than 200 new personnel hired to fulfill various roles.
  • Facilitated virtual, in-person and blended learning sessions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed and implemented successful onboarding program.
  • Used Google forms and Udemy to design training for employees and increase company retention and productivity rates.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by 50%.
  • Provided coaching and mentoring to employees.

Service Delivery Manager

Maureva Ltd.
02.2021 - 12.2022
  • Attended staff and client meetings and served as liaison to manage operations for account.
  • Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
  • Coordinated and led internal and external site team meetings.
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
  • Facilitated completion of deliveries and verified documentation.
  • Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
  • Implemented and supported Airline Passenger Revenue Accounting at client site.

Customer Account Manager

Maureva Ltd.
10.2007 - 01.2021
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Led a team of 25 employees to satisfactorily handle a portfolio of 7 clients with each having more than 6 years of loyalty with the company.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.

Education

Bachelor of Science - Management

University Of Mauritius
Mauritius
09.2004

Skills

  • Educational Materials
  • Software Manual Writing
  • Customer Relationship Management
  • Software Solutions
  • Requirements Specifications
  • Mission Critical Applications
  • Lead Identification
  • Client Requirements
  • Develop Training Programs
  • Verbal Communication Skills
  • Employee Performance Reviews
  • Orientation Procedures
  • Facilitate Group Discussions
  • Training Manuals and Materials
  • Coaching and Development
  • Classroom Expertise

Accomplishments

  • Supervised team of 25 staff members.
  • Achieved 96% in the IATA Advanced Proration Course in Beijing in 2017
  • Collaborated with team of 40 members in the development of 5 key soft skills namely: Plan & Organise, Delegate & Control, Train & Assist, Motivate & Animate and Decide & Arbitrate.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Advanced Proration, IATA - November 2017
  • Teaching License for O-Level - December 2005
  • IELTS Certificate - April 2022



Traveling

My first traveling experience was at the age of 24 by sea to Rodrigues island situated next to Mauritius. I then had the chance to travel to India for my honeymoon which was a marvelous experience especially getting to discover the enriched culture of India and the Taj Mahal, one of the 7 wonders of the world projecting itself right in front me.

I have also had numerous opportunities of visiting several other countries like France, Cabo Verde, Myanmar, Iraq, Jordan, Istanbul, Dubai, Cape Town, Malaysia, to name a few, through both business and leisure trips.

I must admit I have gathered wonderful life experiences throughout all my international journeys and am looking forward to many more in the future. 

Languages

Creole
Native language
English
Proficient
C2
French
Proficient
C2
Arabic
Intermediate
B1
Hindi
Elementary
A2

Timeline

Learning and Development Lead

Maureva Ltd.
01.2023 - Current

Service Delivery Manager

Maureva Ltd.
02.2021 - 12.2022

Customer Account Manager

Maureva Ltd.
10.2007 - 01.2021

Bachelor of Science - Management

University Of Mauritius

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Farahnaaz B R G Saib