Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Ai Ml Toolsets
Timeline
Generic

Fabrice Vencatasawmy

Dublin

Summary

Dynamic Quality Analyst with proven expertise at TikTok in conducting quality audits and root cause analysis. Skilled in data analysis and stakeholder management, I have successfully enhanced moderation processes, ensuring compliance with community guidelines and improving accuracy rates by identifying systemic issues. Committed to driving quality improvements and fostering team collaboration.

Overview

9
9
years of professional experience

Work History

Quality Analyst

TikTok
10.2021 - 04.2025
  • Conduct Quality Audits
  • Review moderator decisions for accuracy and policy adherence
  • Ensure enforcement of Community Guidelines and safety standards
  • Root Cause Analysis (RCA)
  • Identify patterns of recurring errors and systemic issues
  • Recommend process, tooling, or training improvements
  • Policy Alignment & Calibration
  • Collaborate with policy and ops teams to align enforcement
  • Participate in calibration sessions for consistency
  • Feedback & Coaching
  • Provide actionable feedback to moderators
  • Support ongoing performance and quality improvement
  • Track & Report Metrics
  • Monitor KPIs (accuracy, policy violations, audit scores)
  • Deliver regular quality reports with strategic insights
  • Escalation & Complex Case Support
  • Review high-risk or ambiguous content escalations
  • Assist in nuanced judgment and resolution
  • Tool & Process Optimization
  • Coordinate with tooling/AI teams to enhance detection
  • Report bugs or inefficiencies in moderation platforms
  • Training & Onboarding Support
  • Contribute to training materials and onboarding sessions
  • Mentor new analysts on quality standards
  • Compliance Oversight
  • Ensure moderation aligns with legal and platform standards (e.g., DSA, GDPR)
  • Flag content requiring legal escalation
  • Trend & Risk Monitoring
  • Identify emerging threats and harmful content trends
  • Share insights for policy refinement and risk mitigation

Safety Policy Operations Associate

Twitter
10.2019 - 10.2021
  • Apply safety policies (e.g., hate speech, harassment, misinformation)
  • Ensure accurate and consistent enforcement decisions
  • Review escalated or sensitive content cases
  • Guide front-line agents on policy application
  • Flag policy gaps and edge cases from real-world content
  • Provide input to improve enforcement guidelines
  • Coordinate with Trust & Safety, Legal, Product, and Engineering
  • Support region-specific safety needs across global teams
  • Maintain policy playbooks and internal documentation
  • Assist in training moderators and policy teams
  • Evaluate high-risk or illegal content (e.g., threats, CSAM)
  • Escalate critical cases to internal or legal teams
  • Participate in reviews to ensure policy consistency
  • Join global calibration sessions with enforcement teams
  • Track new safety risks like extremism or platform abuse and adjust operations in response to evolving threat

Quality Analyst (YouTube)

Cognizant Technology Solutions
06.2018 - 10.2019
  • Audit Content Moderation Decisions
  • Review and assess moderator actions for accuracy and consistency
  • Ensure alignment with YouTube's Community Guidelines and policy updates
  • Perform Root Cause Analysis (RCA)
  • Identify the cause of repeated moderation errors or systemic issues
  • Recommend corrective actions to improve quality
  • Support Policy Enforcement and Calibration
  • Participate in calibration sessions to maintain consistency across reviewers
  • Ensure moderation decisions meet evolving policy expectations
  • Deliver Feedback and Coaching
  • Provide constructive feedback to moderation agents
  • Help agents understand and apply content policies correctly
  • Generate Quality Reports
  • Track performance metrics (accuracy rate, false positives/negatives)
  • Share insights with policy, training, and operations teams
  • Assist with Escalations and Sensitive Content
  • Review complex or high-risk content flagged by moderators
  • Work with internal teams to resolve unclear or borderline cases
  • Update Knowledge Base and Guidelines
  • Maintain QA documentation and contribute to process improvements
  • Ensure reviewers have access to the latest standards and workflows
  • Collaborate Across Teams
  • Liaise with Trust & Safety, Policy, Training, and Tooling teams
  • Align on updates to guidelines, tools, and audit standards
  • Monitor Trends and Quality Risks
  • Identify emerging risks or behaviour patterns in user content
  • Provide feedback for algorithmic model updates or manual review strategies
  • Monitored trends and shared insights on emerging content risks.

YouTube Content Moderator

Accenture Dublin (via Hays)
05.2017 - 05.2018
  • Review User-Generated Content
  • Evaluate videos, thumbnails, titles, comments, and live chats
  • Ensure all content complies with YouTube's Community Guidelines and policies
  • Enforce Platform Policies
  • Apply rules on hate speech, child safety, graphic violence, harassment, misinformation, and more
  • Flag or remove violating content and take appropriate enforcement actions (e.g., strikes, account suspension)
  • Use Moderation Tools and Dashboards
  • Work within YouTube's internal moderation platforms
  • Use AI-assisted tools and keyword detection systems to streamline content review
  • Handle Escalated and Sensitive Cases
  • Review high-risk or borderline content, including self-harm, terrorism, or CSAM indicators
  • Escalate complex cases to senior teams or legal departments when necessary
  • Label and Annotate Content for AI Training
  • Tag and classify content to support machine learning model improvements
  • Provide structured feedback for false positives/negatives in automated systems
  • Maintain Review Accuracy and Consistency
  • Follow up-to-date policy training and calibration standards
  • Meet targets for quality, speed, and accuracy of moderation decisions
  • Monitor Trends and Behaviours Patterns
  • Identify new content risks or evasion tactics used by bad actors
  • Report trends to policy or safety operations teams
  • Collaborate with Cross-Functional Teams
  • Coordinate with Trust & Safety, Quality Assurance, and Policy teams
  • Provide feedback to improve tools, workflows, or enforcement clarity
  • Maintain Confidentiality and Resilience
  • Work with potentially disturbing or graphic material responsibly
  • Follow wellness protocols and use internal mental health resources if needed

Nike customer Associate (Nike.com)

Convergys
12.2015 - 04.2017
  • Respond to Customer Inquiries
  • Handle questions via chat, email, or phone about orders, products, sizing, and availability
  • Assist customers globally while maintaining Nike's brand tone and values
  • Order Management Support
  • Help with placing, modifying, cancelling, or tracking orders
  • Resolve payment issues, refunds, exchanges, or shipping delays
  • Product Knowledge Assistance
  • Provide accurate info on Nike's product lines, technologies (e.g., Air, Dri-FIT), and launches
  • Recommend products based on customer needs
  • Technical Support
  • Assist with issues on Nike.com or the Nike app (account logins, cart problems, mobile bugs)
  • Brand Representation
  • Deliver a premium, athlete-inspired experience that reflects Nike's customer-first culture
  • Follow Nike's voice and service style (energetic, supportive, empowering)
  • Issue Resolution & Escalation
  • Resolve complaints professionally and empathetically
  • Escalate unresolved or sensitive cases to specialized support or supervisors
  • Feedback & Insights Reporting
  • Capture customer feedback on products, UX issues, and service pain points
  • Report trends to help improve Nike's digital customer experience
  • Maintain Service Standards
  • Meet KPIs such as response time, resolution rate, and customer satisfaction (CSAT)
  • Follow internal policies, data privacy standards, and compliance protocols
  • Cross-Functional Collaboration
  • Work with teams in logistics, marketing, or tech support to solve complex issues
  • Support campaign launches (e.g., high-demand product drops or seasonal promos)

Education

Certificate in Business Administration -

European Business School
Dublin
01.2010

Cambridge Higher School Certificate of Education (H.S.C) -

Keats College
Mauritius
12-2004

Skills

  • Content Moderation Tools
  • YouTube Tools
  • Microsoft Office Suite
  • Data Analysis
  • Machine Learning and AI Understanding
  • Social Media Knowledge
  • AI / ML Toolsets
  • Data Annotation & Labelling
  • Content Moderation & Trust & Safety
  • Quality Auditing & RCA
  • Data Analysis & Visualization
  • Attention to Detail
  • Problem-Solving
  • Strong Communication
  • Stakeholder Management
  • Adaptability
  • Compliance Knowledge
  • Regression testing
  • Six sigma methodology
  • Laboratory testing
  • Lean six sigma

Languages

Full professional, Native, Fluent, Fluent (Mother tongue)

Hobbies and Interests

  • Playing chess
  • Reading Novels
  • Playing football
  • DJ mixing

Ai Ml Toolsets

  • Data Annotation & Labelling
  • Content Moderation & Trust & Safety
  • Quality Auditing & RCA
  • Data Analysis & Visualization (SQL, Excel)
  • Machine Learning & AI Understanding
  • Microsoft Office Suite
  • Social Media Platforms: TikTok, YouTube, Facebook, X, Google
  • Attention to Detail & Problem-Solving
  • Strong Communication & Stakeholder Management
  • Adaptability & Compliance Knowledge

Timeline

Quality Analyst

TikTok
10.2021 - 04.2025

Safety Policy Operations Associate

Twitter
10.2019 - 10.2021

Quality Analyst (YouTube)

Cognizant Technology Solutions
06.2018 - 10.2019

YouTube Content Moderator

Accenture Dublin (via Hays)
05.2017 - 05.2018

Nike customer Associate (Nike.com)

Convergys
12.2015 - 04.2017

Certificate in Business Administration -

European Business School

Cambridge Higher School Certificate of Education (H.S.C) -

Keats College

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Fabrice Vencatasawmy