FABRICE BARBE
ROCHE BRUNE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Experience Team Lead
LOTTOTECH LTD
01.2023 - 09.2023
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented and developed customer service training processes.
- Created and maintained detailed database to develop promotional sales.
Retail Sales Executive
LOTTOTECH LTD
01.2014 - 12.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Created employee schedules to align coverage with forecasted demands.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recruited, hired and trained approx 200 associates to develop into productive team members with excellent product knowledge.
Key Account Executive
LINXIA LTD
01.2011 - 12.2013
- Built and maintained strong client relationships to drive business growth.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed and delivered presentations to key customers to position products and services.
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
Sales Executive
ARCHEMICS LTD (HENKEL)
01.2007 - 12.2010
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Spearheaded successful sales strategies for existing and new products across specified territory.
- Managed over 100 hotels and restaurants accross the island.
- Dealed with F&B Managers, Housekeeping Managers, General Managers of hotels and negociate with them to ensure our products sale.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Researched competitor activity and used findings to develop sales growth strategies.
- Attended trade shows and industry events to promote company products and services.
- Built diverse and consistent sales portfolio.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
TECHNICAL SERVICE LEAD
PARABOLE MAURICE
03.2002 - 12.2006
- Served as primary point of contact for triaging technical issues.
- Designed technical diagnostic timelines to determine technical change viability without disrupting operations.
- Planned daily deployment of Technical Team across the island.
Education
High School Diploma -
ADVENTIST COLLEGE
PHOENIX, MAURITIUS02.2001
Skills
- Client Advocacy
- Customer Service
- De-Escalation Techniques
- Call Documentation
- Customer Retention Strategies
- Process Improvement
- Issue and Complaint Resolution
- Remote Office Availability
- Problem Resolution
- Calm and Professional Under Pressure
- Customer Relationship Management (CRM)
Certification
MANAGEMENT COURSE
SINGER / EVENTS ORGANISER / MUSICIAN
I sing since the age of 7-8 and was always involved in some private shows such as cabarets, concerts and TV shows etc..
I like to help as much as I can in the social field and have organized several fund raising concerts for different associations or people in need.
Also participated since 2004 in all shows of the famous ONG "LES ENFANTS D'UN REVE".
Always keen to give ideas and to help for any events organizations.
Timeline
Customer Experience Team Lead
LOTTOTECH LTD
01.2023 - 09.2023
Retail Sales Executive
LOTTOTECH LTD
01.2014 - 12.2022
Key Account Executive
LINXIA LTD
01.2011 - 12.2013
Sales Executive
ARCHEMICS LTD (HENKEL)
01.2007 - 12.2010
TECHNICAL SERVICE LEAD
PARABOLE MAURICE
03.2002 - 12.2006
High School Diploma -
ADVENTIST COLLEGE
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