Fabrez Farhan Pitre Sampson
Quatre Bornes
Summary
Knowledgeable and resolute customer service professional with experience in Aviation industry. Solid collaborator with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and purposeful with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
Work History
Team Leader
Concentrix CVG (Mauritius) Ltd
Ebene
03.2022 - Current
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
- Completed documentation and logs each day, generating detailed weekly reports.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Use critical thinking skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
- Answer questions independent of decision-support tools, including handling escalated calls from other customer support associates service advisor
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs') and financial expectations
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Provide subject matter expertise in handling escalated customer calls as needed
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Maintain in-depth knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy.
- Communicate expectations to employees and provide timely updates
- Stay current on internal work processes, policies and procedures. Attend required manager development training
Sales Representative / Administrative Clerk
J Kalachand Co Ltd
Pailles, Moka District
11.2019 - 02.2022
- Organization and Time Management, Trained and mentored latest sales representatives
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Assisted management with supervision of store.
Administrative Assistant
King Bros
Plain Williams, Rose Hill
01.2019 - 11.2019
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Managed client correspondence and tracked records to foster office efficiency
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data.
Education
SC -
Le Lycée Mauricien
Mauritius2016
Skills
- Leadership
- Fast and efficient
- Self-motivated
- Verbal and written communication
- Organization and time management
- Advanced product knowledge
- Excel proficiency
- Overseeing Daily Activities
- People Management
Languages
English
Fluent
A1
French
Advanced
C1
Creol
Native
A1
Timeline
Team Leader
Concentrix CVG (Mauritius) Ltd
03.2022 - Current
Sales Representative / Administrative Clerk
J Kalachand Co Ltd
11.2019 - 02.2022
Administrative Assistant
King Bros
01.2019 - 11.2019
SC -
Le Lycée Mauricien