Fabrez Farhan Pitre Sampson
Quatre Bornes,Plaines Wilhems District
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
I am a hard working individual who strives to achieve the best in all areas, always eager to learn new skills and advance my career, i an keen to build upon my knowledge and continue to learn whenever the opportunity arises.
Overview
4
4
years of professional experience
Work history
Senior Customer Service Advisor
Concentrix CVG (Mauritius) Ltd
Ebene
2022.03 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Completed documentation and logs each day, generating detailed weekly reports.
- Identified individual staff development needs and arranged appropriate training.
- Supervised 20 staff and monitored performance to drive productivity.
- Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issues
- Answer questions independent of decision-support tools; including handling escalated calls from other customer support associates service advisor
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Clarify customer requirements; probe for understanding
- Solve problems or offer solutions that are that are generally unstructured and require extensive clarification
- Maintain in-depth knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy
Sales Representative / Administrative Clerk
J Kalachand Co Ltd
Pailles, Moka District
2019.11 - 2022.02
- An enthusiastic professional individual who is seeking a new challenging career
- I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career
- I am keen to build upon my knowledge and continue to learn whenever the opportunity arises
- Administrative abilitySelf-Motivated
- Sales experienceVerbal and written communication
- LeadershipMail handling
- Fast and efficientOrganization and Time Management, Trained and mentored new sales representatives
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Attended advanced training sessions and conferences to increase product knowledge and productivity
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Determined problem areas and resolved issues related to profitability and business objective achievement
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
- Assisted management with supervision of store.
Administrative Assistant
King Bros
Plain Williams, Rose Hill
2019.01 - 2019.11
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Handled client correspondence and tracked records to foster office efficiency
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Education
SC -
2016
Skills
- Training and development
- Skilled trainer
- Administrative support
- Leadership
- Fast and efficient
- Self-motivated
- Verbal and written communication
- Mail handling
- Organization and time management
- Advanced product knowledge
- Excel proficiency
Languages
English
Fluent
French
Fluent
Creol
Native
Timeline
Senior Customer Service Advisor - Concentrix CVG (Mauritius) Ltd
2022.03 - Current
Sales Representative / Administrative Clerk - J Kalachand Co Ltd
2019.11 - 2022.02
Administrative Assistant - King Bros
Plain Williams, Rose Hill
2019.01 - 2019.11
Le Lycée Mauricien - SC,