Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Evgeniia Staub

Evgeniia Staub

Black River

Summary

Dynamic and results-driven business professional with over a decade of international experience across real estate, marketing, operations, and sales. Proven ability to manage complex projects, lead cross-functional teams, and deliver measurable results. Known for integrity, precision, and a client-focused mindset. Open to leadership roles in project or operations management across commercial sectors such as real estate, hospitality, sales or similar business services.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Knowledgeable in sales and marketing with proven track record of successfully managing and growing business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Highly effective and confident in working with stakeholders at all levels — including B2C, B2B, and B2G — with a proven ability to build strong, results-driven relationships

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

20
20
years of professional experience

Work History

Owner & Director

DreamHome Consultant Ltd
05.2022 - Current
  • Lead full business operations: sales, marketing, and strategy for a boutique real estate firm.
  • Manage all accounting, compliance, and regulatory filings.
  • Build long-term partnerships with clients, developers, and service providers.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Expanded business into new markets, cond
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Crew Officer

Luna Services
05.2015 - 04.2022
  • Managed crew logistics, international documentation, and cost control.
  • Developed systems for reporting, document management, and client communication.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated operations with other emergency service groups.
  • Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
  • Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Evaluated customer needs and feedback to drive product and service improvements.

Operations Coordinator

Rostcomstroy LLC
05.2009 - 07.2012
  • Supported contract management and tender processes for government procurement projects.
  • Assisted in financial planning, budgeting, and client coordination under the supervision of the Director.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Streamlined operations by implementing efficient processes and procedures.
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Oversaw day-to-day operations of large teams across several sites.
  • Negotiated contracts with vendors, securing competitive pricing for goods and services.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Deputy Manager

Alfa-Don Group, Marketing Agency Yuzhnaya Stolitsa
11.2005 - 05.2009
  • Managed reporting, budget forecasts, and performance incentives.
  • Coordinated marketing efforts and staff development initiatives.
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Master's Degree - Linguistics & Philology

Rostov State Pedagogical University
Rostov On Don
01.2004

Certification - Accounting & Company Management

Rostov RUPC
01.2009

Post-Graduate Certificate - Property Management: Marketing, Contracts

University of Cape Town
Cape Town
03-2023

Skills

  • Strategic Planning & Operations Leadership
  • Financial Oversight & Budgeting
  • Project Management & Business Compliance
  • Client Relationship Management
  • Team Coordination & Staff Development
  • Regulatory Understanding in Real Estate & Finance
  • MS Office Suite
  • CRM Systems
  • Accounting Software
  • Internet Tools
  • Category B Driver's License
  • Analytical
  • Disciplined
  • Ethically driven
  • Adaptable
  • Proactive
  • Growth-oriented
  • Strong sense of responsibility
  • Discretion
  • Customer relations
  • Small business operations
  • Relationship building
  • Client service
  • Verbal and written communication
  • Operations management
  • Business planning
  • Staff management
  • Marketing
  • Financial management
  • Staff hiring
  • Business administration
  • Business marketing
  • Consulting
  • Negotiation
  • Sales leadership
  • Product branding
  • Administrative oversight
  • Contract management
  • Financial planning
  • Sales management
  • Budget development
  • Regulatory compliance
  • Budget administration
  • Partnership development
  • KPI management
  • Sales strategy development
  • Process optimization
  • Market trend awareness
  • Social media control
  • Profit and loss analysis
  • Marketing tactics
  • Contract negotiation expertise
  • Attention to detail
  • Customer service
  • Decision-making
  • Customer service management
  • Scheduling
  • Goal setting
  • Desktops, laptops, and mobile devices
  • Records organization and management
  • Customer retention
  • Employee relations
  • Budget control
  • Staff training/development
  • Sales strategies
  • Operations oversight

Languages

Russian
English
French

Timeline

Owner & Director

DreamHome Consultant Ltd
05.2022 - Current

Crew Officer

Luna Services
05.2015 - 04.2022

Operations Coordinator

Rostcomstroy LLC
05.2009 - 07.2012

Deputy Manager

Alfa-Don Group, Marketing Agency Yuzhnaya Stolitsa
11.2005 - 05.2009

Master's Degree - Linguistics & Philology

Rostov State Pedagogical University

Certification - Accounting & Company Management

Rostov RUPC

Post-Graduate Certificate - Property Management: Marketing, Contracts

University of Cape Town

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  • Date of Birth: 23.09.1981
  • Nationality: Russian
  • Driving License: Category B Driver's License

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Evgeniia Staub