Estelle Joan Pydiah
Curepipe / Forest Side
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Administrative Secretary
MantaRay Management Limited
07.2019 - Current
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Conducted research to assist with routine tasks and special projects.
- Offered technical support and troubleshot issues to enhance office productivity.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Screened visitors and issued badges to maintain safety and security.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Personal Assistant to the Chief Executive Officer
MantaRay Management Limited
06.2012 - 07.2019
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
- Answered incoming phone calls and emails, and presented urgent requests for timely response.
- Transcribed dictated information to provide clearly written communication.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Telesales Agent
Phoenix Bev
11.2006 - 07.2011
- Take Customers orders by phone , mainly Hotel , Pub and Gastronomic Restaurant .
- Answered questions about company offerings with knowledgeable responses about products and services.
- Conducted database research to identify potential leads and determine contact information.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
- Called prospective customers in designated market area to qualify leads.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
- Asked pertinent questions to understand customer requirements.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 150 outbound and inbound calls per day.
Education
No Degree -
Notre Dame College
Curepipe Skills
- Payment Distribution
- Office Supplies and Inventory
- Reading Comprehension
- Employee Communications
- Travel Coordination
- Administrative Coordination
- Information Updates
- Meeting Coordination
- Travel Arrangements
- Multitasking and Time Management
Languages
French
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Administrative Secretary
MantaRay Management Limited
07.2019 - Current
Personal Assistant to the Chief Executive Officer
MantaRay Management Limited
06.2012 - 07.2019
Telesales Agent
Phoenix Bev
11.2006 - 07.2011
No Degree -
Notre Dame College
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