Estelle Emilie JOHN

Coin de Mire Attitude (3 star) & Lagoon Attitude (4 Star) |

• Supported hotel sales and revenue initiatives through strategic room allocation and rate management.
• Maintained accurate guest profiles, booking statistics, and generated reports for management.
• Processed group reservations, and coordinated booking confirmations and invoicing.
• Handled guest inquiries, special requests, and ensured smooth communication with other departments.
• Trained and mentored new team members for seamless integration into the team.
• Provide training calender and training dashboard on monthly basis
• Assisted the yield manager in team supervision and performance oversight.

Coin de Mire Attitude (3 Star ) & Lagoon Attitude (4 Star) |

• Acted as liaison between departments to ensure guest satisfaction and operational efficiency.
• Managed the reservation system, updated availability, and followed up on pending bookings.
• Ensured timely processing of billing and maintained compliance with internal procedures.
• Participated in marketing initiatives and guest feedback follow-ups.
• Update booking received via Synxis with payment method and promotion information.
• Updated and maintained databases with current information by applying stop sales

Coin de Mire Attitude (3 Star)

• Handled phone and email reservations, accurately inputting guest information into Infor HMS.
• Processed OTA bookings and virtual credit card payments with billing validation.
• Prepared daily reports, monitored special requests, and coordinated VIP arrivals.
• Supported front desk by managing room blocks and aligning with housekeeping for guest readiness.
• Coordinated with sales for site visit room setups and special event bookings.
• Verification of arrival List and share information with key department.

• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Managed office supplies inventory and placed orders when necessary.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Greeted visitors and provided general information about the company.