Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esha Dyal

Qutre Bornes,Mauritius

Summary

Proven customer service at Allianz Services, adept in conflict resolution and critical thinking, excelled in managing high stress situations, enhancing customers loyalty and satisfaction. Demonstrated exceptional problem solving abilities and active listening skills, significantly improving the client relations et services efficiency

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Allianz Services Mu
Ebene, Mauritius
02.2022 - 04.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Managed high stress situations effectively, maintaining professionalism under pressure while resolving conflicts over the phone.
  • Resolved customers complains with empathy, resulting an increase in customer loyalty and repeat business.
  • Responded customers request for products, services and company informations

Customer Service Officer

Bva data call limited
Quatre Bornes , Mauritius
12.2021 - 01.2022
  • Established trustful relationships with customers through effective communication skills.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Maintained accurate records of customer interactions and transactions.
  • Educated customers on products and services offered by the company.

Salesperson

Toolseeamah
Beau Bassin , Mauritius
11.2019 - 12.2021
  • Provided personalized service to build relationships with customers.
  • Advised customers on the latest product features and benefits.
  • Maintained accurate records of customer interactions and transactions.
  • Resolved customer complaints promptly and efficiently.

Education

Some College (No Degree) -

Bon Et Perpetuel Secours College
Beau Bassin

Skills

  • Customer service
  • Problem solving abilities
  • Active listening
  • Critical thinking
  • Conflict resolution
  • Client relations
  • Customer satisfaction measurement
  • Dynamic

Timeline

Customer Service Representative

Allianz Services Mu
02.2022 - 04.2024

Customer Service Officer

Bva data call limited
12.2021 - 01.2022

Salesperson

Toolseeamah
11.2019 - 12.2021

Some College (No Degree) -

Bon Et Perpetuel Secours College
Esha Dyal