ERIC TOUSSAINT
Port Louis,PL
Summary
Dynamic customer service professional with a welcoming demeanor and proven problem-solving skills, honed at Ssr Branch and Contact Center. Recognized for effectively managing high-stress situations and enhancing customer satisfaction through empathetic communication. A dedicated team player committed to creating positive experiences and fostering loyalty among clients.
Overview
11
11
years of professional experience
Work History
Greeter
Ssr Branch
12.2024 - Current
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
Customer Service Representative
Contact Center
09.2014 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Certificate -
Royal College
12-2003
School Certificate -
Royal College
12-2001
Skills
- Patience and composure
- Initiative and Self-motivation
- Team player mentality
- Welcoming demeanor
- Effective problem solving
Timeline
Greeter
Ssr Branch
12.2024 - Current
Customer Service Representative
Contact Center
09.2014 - 12.2024
High School Certificate -
Royal College
School Certificate -
Royal College
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