Summary
Overview
Work History
Education
Skills
Timeline
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ERIC TOUSSAINT

Port Louis,PL

Summary

Dynamic customer service professional with a welcoming demeanor and proven problem-solving skills, honed at Ssr Branch and Contact Center. Recognized for effectively managing high-stress situations and enhancing customer satisfaction through empathetic communication. A dedicated team player committed to creating positive experiences and fostering loyalty among clients.

Overview

11
11
years of professional experience

Work History

Greeter

Ssr Branch
12.2024 - Current
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Acted as first point of contact for visiting clients and customers.

Customer Service Representative

Contact Center
09.2014 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Certificate -

Royal College
12-2003

School Certificate -

Royal College
12-2001

Skills

  • Patience and composure
  • Initiative and Self-motivation
  • Team player mentality
  • Welcoming demeanor
  • Effective problem solving

Timeline

Greeter

Ssr Branch
12.2024 - Current

Customer Service Representative

Contact Center
09.2014 - 12.2024

High School Certificate -

Royal College

School Certificate -

Royal College
ERIC TOUSSAINT