ENAKSHI DHOOKEEY
Port-Louis,PW
Summary
Dedicated professional with a strong foundation in clerical support and logistics coordination, complemented by exceptional skills in active listening and analytical thinking. Proven ability to manage time effectively while ensuring quality assurance and data management. Adept at building relationships and leading teams, with a focus on customer service excellence. Career goals include leveraging multitasking and organisational skills to enhance operational efficiency in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Digital & Business Transformation Consultant
Fracht Group Mauritius
Port Louis, Mer Rouge, MFD Building, Mauritius
2026.02 - Current
- DIGITAL & BUSINESS TRANSFORMATION CONSULTANT – TMS EXPERT
DUTIES & RESPONSIBILITIES
* Working with the teams to identify opportunities for improvements in delivery, based on ingredients such as automation, lean, RPA, etc.
* Supporting project mobilisation to ensure the teams have the right skills, the technology is set up for the projects requirements and efficient processes are identified and utilised.
* Developing new more efficient delivery workflows
* Build the functional operations model with customer’s teams.
* Carrying out the role of facilitator in project delivery improvement workshops (Model Design Workshops).
* Work with client to help them define their digital and business transformation strategies
* Engage staff on change programmes and promote behavioural change
* Build a valuable and realistic implementation roadmap based on the customer’s constraints and the available resources to deliver the project.
* Manage the project with all stakeholders.
* Coordinate the execution of all technical requirements associated to the project.
* Proactively and positively communicate with all stakeholders of the project.
* Identify any critical issue or potential delay that may have an impact on the project delivery objectives.
* Train the customer’s users to Transportation Management Systems when required.
* Configure TMS and WMS (Warehouse Management System).
Manning Coordinator
Bourbon Marine Services Greenmar
Cascavelle
2019.03 - 2026.01
- Ensure assignment of crew complement qualifying regulations, competitive environment allowing cost effectiveness, quality standard and timely relief.
- Coordinate with shipman and arrange crew change in timely manner
- Set priorities and problem-solved workflow issues to maintain rapport with Ship managers and Seafarers.
- Ensure Statutory & Mandatory, National & International (STCW), Flag State and client's requirements for joining seafarers are met.
- Maintain the database and records of all crew in compliance with ISO/ISM requirements.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Prepare agendas, take notes at meetings and provide relevant report to management as required.
- Track timesheets, leave days, and ensure timely payroll processing.
- Prepare and manage employment contracts.
Administrative Assistant
EMPE Ltd - Espace Mecanique De Precision Et L'Etudes Limited
Coromandel
2018.08 - 2019.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Trainee - Check-in Agent and Ticketing Agent
Ground2Air - Airport
Grand Port
2016.03 - 2016.06
- Reviewed tickets, identification and passports to verify traveler identity.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
Education
Bachelor of Science - Business Management
Open University of Mauritius
MauritiusDiploma - International Air Transport Association
G2ACamas
MauritiusHigh School Diploma -
Quatre Bornes State Secondary School
MauritiusSkills
- Active listening
- Clerical support
- Time management
- Quality assurance
- Analytical thinking
- Relationship building
- Team leadership
- Supervision
- Customer service
- Data management
- Logistics coordination
- Multitasking and organization
Certification
- Amadeus Ticketing System Certificate
- Dangerous Goods Regulations for Cabin Crew, Passenger Handling and Security Personnel Certificate
- Aviation Security Awareness Certificate
- Grooming Course Certificate
- Internet and Computing Core Certification (1C3) Programme (2010)
- Intermediate Excel Training Certificate
LANGUAGES
English
French
Hindi
LANGUAGES
5,C1,5,C1
HOBBIES
- Cooking brings out my talent and creativity in creating new dishes
- Driving: safety-conscious and keep me focused
- Camping: teamwork, leadership, and adaptability in challenging environments
- Social media: showcasing digital communication, marketing
Timeline
Digital & Business Transformation Consultant
Fracht Group Mauritius
2026.02 - Current
Manning Coordinator
Bourbon Marine Services Greenmar
2019.03 - 2026.01
Administrative Assistant
EMPE Ltd - Espace Mecanique De Precision Et L'Etudes Limited
2018.08 - 2019.03
Trainee - Check-in Agent and Ticketing Agent
Ground2Air - Airport
2016.03 - 2016.06
Diploma - International Air Transport Association
G2ACamas
High School Diploma -
Quatre Bornes State Secondary School
Bachelor of Science - Business Management
Open University of Mauritius