Emmanuel Julien Railey Bimal
Vacoas,PW
Summary
Dynamic and dedicated restaurant professional with extensive experience at Restaurant Bhukara. Expert in customer service and point-of-sale operations, consistently enhancing guest satisfaction and order accuracy. Proven ability to train staff and streamline service processes, contributing to a welcoming dining atmosphere and efficient operations.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Waiter
Vendors ltd
Curepipe
06.2023 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
Restaurant Waiter
Restaurant Bhukara
Trianon
02.2020 - 08.2023
- Provided attentive service to guests, ensuring satisfaction throughout their dining experience.
- Assisted in menu navigation, offering recommendations based on guest preferences.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Handled customer inquiries and resolved issues to enhance overall service quality.
- Processed orders efficiently using point-of-sale systems for accurate billing.
- Trained new staff on service protocols and restaurant policies for consistency.
Education
Form 4 -
Curepipe Collège
Curepipe 01.2013 - 06.2017
Skills
- Customer service
- Menu knowledge
- Point-of-sale operation
- Order accuracy
Languages
French
First Language
English
Beginner (A1)
A1
Timeline
Restaurant Waiter
Vendors ltd
06.2023 - Current
Restaurant Waiter
Restaurant Bhukara
02.2020 - 08.2023
Form 4 -
Curepipe Collège
01.2013 - 06.2017
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