Emmanuel AGATHE
Terre-Rouge
Profil professionnel
Customer-focused professional with extensive experience in customer service and sales coordination. Skilled in engaging diverse customers, anticipating needs, and resolving challenges with professionalism. Composed under pressure and attentive to detail, committed to enhancing guest satisfaction in the cruise industry.
Vue d'ensemble
3
3
Languages
9
9
years of post-secondary education
5
5
years of professional experience
Expérience
Senior Customer Service Associate
Allianz Services Mauritius
Ébène
04.2024 - Current
- Handled high-volume inbound calls from customers and business partners, accurately identifying requests and directing them to the appropriate service or department.
- Utilized active listening, probing, and problem-solving skills to understand customer needs, resolve service issues, provide guidance on membership benefits and coverage, and escalate complex cases when required.
- Coordinated roadside assistance and other time-sensitive services, liaising with towing providers, insurance partners, rental agencies, and transportation operators to ensure prompt dispatch, accurate ETAs, and seamless service delivery.
- Managed emergency and sensitive customer situations with professionalism and empathy, providing clear instructions for vehicle safety and minor troubleshooting while maintaining confidentiality of customer information.
- Accurately documented customer interactions, service requests, dispatches, and follow-ups, while maintaining strong relationships with customers and service providers to support a consistent, high-quality customer experience.
Customer Service & Sales Advisor
Euro CRM
Moka
03.2022 - 04.2024
- Promoted and sold energy products and services by presenting offers, pricing, and packages, adapting sales approaches to customer requirements, and consistently meeting monthly sales targets.
- Managed inbound and outbound calls for residential customers and prospects, addressing front-office and back-office energy service requests with professionalism and efficiency.
- Handled customer requests via telephone, email, and online messaging, utilizing company systems and resources to provide accurate responses and direct specialized requests to appropriate departments.
- Managed the end-to-end contract process, including customer qualification, service and pricing proposals, negotiation of terms, account opening, contract completion, and payment information processing.
- Maintained accurate reporting and customer records while monitoring service requests and account activity, supporting performance tracking, customer satisfaction, and ongoing commercial relationships.
Formation
Baccalaureate -
City College
Port-Louis 01.2020 - 11.2022
Cosmopolitan College
Pamplemousses 01.2014 - 11.2019
Compétences
- Customer Service & Relationship Management
- Communication & Active Listening
- Problem-Solving & Service Coordination
- Conflict & Objection Handling
- Multitasking & Performance Management
Language
Creole
NATIVE LANGUAGE
English
Fluent
French
Fluent
Informations complémentaires
- Arts & Creativity – Driven by creative expression, visual arts, and developing an eye for detail.
- Barbering & Grooming – Practicing since 2017, with a long-standing interest for creative styling, precision, personal presentation, and attention to detail.
- Basketball – Passion for team sports, collaboration, discipline, and positive team spirit.
- Kickboxing – Long-term passion for a disciplined sport, developing focus, resilience, self-control, determination, and physical fitness.
- Music, Singing & Dance – Enjoy performing, expressing creativity, and connecting with others through music and movement.
Chronologie
Senior Customer Service Associate
Allianz Services Mauritius
04.2024 - Current
Customer Service & Sales Advisor
Euro CRM
03.2022 - 04.2024
Baccalaureate -
City College
01.2020 - 11.2022
Cosmopolitan College
01.2014 - 11.2019