Emilie Dinan Lionnet
Foret Daruty
Summary
Elevated from Teller to Customer Service Representative at Mauritius Commercial Bank, showcasing expertise in customer service and banking transactions. Demonstrated exceptional problem-solving and communication skills, significantly enhancing client satisfaction and compliance standards. Proven track record in fostering team collaboration and optimizing banking operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mauritius Commercial Bank (MCB)
01.2021 - Current
- Promoted from Teller to Customer Service Representative after excelling in providing customer-focused solutions
- Provide expert assistance in handling customer inquiries, account management, and resolving complaints to ensure customer satisfaction
- Act as a liaison between clients and different bank departments to facilitate smooth service delivery
- Educate clients on banking products and services, recommending solutions based on individual needs
- Oversee daily transaction processing and ensure compliance with regulatory standards and procedures
- Collaborate with colleagues to enhance customer experience and optimize branch operations
Teller
Mauritius Commercial Bank (MCB)
01.2016 - 01.2021
- Managed cash transactions, including deposits, withdrawals, and fund transfers, while maintaining accuracy and minimizing errors
- Provided clients with banking information and assisted with routine queries, fostering positive relationships and trust
- Ensured confidentiality and adherence to security protocols for all financial transactions
- Participated in training sessions to stay updated on new banking products and services
- Demonstrated excellent time management and multitasking skills to meet branch targets and customer expectations
Education
Bachelor’s Degree - Marketing Management
Open University
12.2027
Higher School Certificate (HSC) -
Notre Dame College
01.2013
Skills
- Customer Service
- Banking Transactions
- Problem-Solving
- Communication
- Compliance & Regulations
- Team Collaboration
Certification
- Certified Customer Service Professional (if applicable)
- Google Digital Garage: Digital Marketing Certification (if applicable)
Accomplishments
Customer Satisfaction Excellence: Recognized for consistently achieving customer satisfaction ratings of over 90%.
Languages
- English (Fluent)
- French (Fluent)
Timeline
Customer Service Representative
Mauritius Commercial Bank (MCB)
01.2021 - Current
Teller
Mauritius Commercial Bank (MCB)
01.2016 - 01.2021
- Certified Customer Service Professional (if applicable)
- Google Digital Garage: Digital Marketing Certification (if applicable)
Bachelor’s Degree - Marketing Management
Open University
Higher School Certificate (HSC) -
Notre Dame College
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