Emambaccus Bibi Noorina Asoorah

• Supervised and trained a team of cashiers to ensure efficient operation of the checkout area.
• Provided ongoing coaching and performance feedback, fostering a collaborative and high-performing team.
• Motivated staff to meet daily sales and customer service targets, ensuring a positive work environment.

• Delivered exceptional customer service, resolving customer issues or complaints with professionalism and efficiency.
• Ensured that checkout processes were smooth and that customers had a pleasant shopping experience.
• Managed customer returns, exchanges, and complaints, consistently ensuring customer satisfaction.

• Conducted cash reconciliations at the end of shifts and ensured accurate cash management.
• Trained new employees on POS system functionality, reducing errors and increasing checkout efficiency.

• Assisted in maintaining stock levels by monitoring product availability and alerting the management team about low stock.
• Coordinated with inventory teams to ensure shelves were stocked and checkout counters were well supplied.
• Managed special promotions, pricing updates, and markdowns to ensure accurate checkout processing.

• Utilized data and feedback to optimize team scheduling, ensuring sufficient staffing during peak hours.
• Led the adoption of new technologies and procedures to streamline operations and improve the overall customer experience.

• Ensured adherence to health, safety, and hygiene protocols, including proper handling of payments and equipment.
• Conducted regular checks to ensure checkout areas were clean and free of hazards for customers and staff.

• Maintained clear communication with customers, team members, and store management to ensure seamless store operations.
• Acted as a point of contact for resolving complex customer concerns and ensuring swift resolution.

Digital and ERP usage

• METI
• Expiry App
• Dayforce- Rostering

• Shift Scheduling: Create and manage employee schedules to ensure appropriate coverage during peak and off-peak hours.
• Timekeeping & Attendance: Monitor employee attendance, track hours worked, and ensure proper payroll documentation.
• Staff Training: Organize and track training schedules for new hires and ongoing training for current employees to maintain high standards.

• Complaint Records: Log and track customer complaints or feedback, and follow up to ensure issues are resolved promptly.
• Refunds & Returns: Document and process customer returns, refunds, or exchanges, ensuring proper procedures are followed.
• Customer Interaction Logs: Keep detailed records of escalated customer service interactions, actions taken, and resolutions.

• Customer Service
• Fill Cash Count Summary
• Assist Clients for complaints

• Customer Service
• Fill Cash Count Summary
• Assist Clients for complaints

• Team Leader
• Duty Manager - Shift System
• Responsible for Cash and Credit Transactions
• Client Assistance
• Complete Administrative Works
• Dealing with customer queries and complaints