Elsa René-Puttaroo
Rue Du Soleil, Calodyne
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Training Specialist/ Recruiter
Eurocrm Ltd
Ébène
05.2017 - 05.2024
- Created customized training materials to meet the needs of different audiences and learning styles.
- Conducted assessments to identify areas of improvement in employee job performance.
- Developed recruitment strategies to identify qualified applicants.
Customer Service Representative/Team Leader
ID Soft Ltd/ Call Eat Solutions Ltd
Ebène
01.2012 - 04.2017
- Provided excellent customer service to resolve customer complaints.
- Providing personalized assistance and support.
- Established KPIs for measuring the performance of the CRM operations team and monitored progress
- Trained new employees on how to use the CRM system effectively.
- Recruited, interviewed, hired, evaluated, disciplined and terminated personnel when necessary.
- Conducted regular meetings with team members to review performance and provide feedback.
Recruitment Specialist
Satim Ltd
Blendax House, Port Louis
12.2009 - 01.2011
- Profile Identification for an Outsourcing Recruitment Firm 1001talents.
- This involves outlining the specific skills, experience, and qualifications required for the role.
Data Processing and Archiving Specialist
Satim Ltd
Blendax House, Port Louis
12.2008 - 12.2009
- Coordinated with other departments to ensure efficient workflow processes.
- Identified needs of customers promptly and efficiently.
Cashier
Jumbo Score
Riche-Terre
10.2008 - 12.2008
- Operated cash register efficiently and accurately, processed payments.
Education
Some College (No Degree) - Secondary Education
Medco Alex Bhujhoharry Secondary School
Port LouisSecretarial Studies and Office Administration
New Secretarial Institute
Port-LouisSkills
- Communication skills (Ability to communicate clearly and concisely both orally and in writing)
- Motivated and committed
- Professionalism and Teamwork
- Adaptability
- Stress Resistance
- Organizational skills
- Proficiency in office automation tools (Knowledge of Word, Excel, and PowerPoint)
Languages
French
First Language
English
Intermediate (B1)
B1
Timeline
Training Specialist/ Recruiter
Eurocrm Ltd
05.2017 - 05.2024
Customer Service Representative/Team Leader
ID Soft Ltd/ Call Eat Solutions Ltd
01.2012 - 04.2017
Recruitment Specialist
Satim Ltd
12.2009 - 01.2011
Data Processing and Archiving Specialist
Satim Ltd
12.2008 - 12.2009
Cashier
Jumbo Score
10.2008 - 12.2008
Some College (No Degree) - Secondary Education
Medco Alex Bhujhoharry Secondary School
Secretarial Studies and Office Administration
New Secretarial Institute
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