Elodie Jeewooth
Grand Gaube
Summary
Analytical managerial skills offering; prioritizing and proactive decision-making, plannings, delegations to reach company goals.
Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises.
Collaborative and friendly leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Methodical with excellent problem-solving, training and mentoring top talent workforce & specialist on last minute requests and service recovery.
Proven strong ability in building and maintaining relationships with diverse range of partners in a dynamic, fast-paced support.
Ready to take on challenging, growth-oriented roles. Dedicated to continuous improvement and achieving market-leading results.
Overview
15
15
years of professional experience
Work History
Operations and Business Development Manager
Price Guru Ltd
01.2023 - 01.2024
- Developed and implemented strategic plans for business growth, including smooth teamwork for profitability.
- Monitored the procurement, sales, after-sales, and customer care departments as well as oversee all departments to develop best practices to guarantee efficiency.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated contracts with new/existing suppliers(Marketplace, as well as normal suppliers), which was monitored with other team members to ensure that the company received advantageous prices and terms.
- Enhancing overall operational efficiency through weekly meetings, implementation of new SOPs and procedures to increase productivity
- Piloted PG migration to MTL, and ensuring that PG team adhered with MTL standards.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Reservation & Business Development Manager
MariDeal.mu
12.2013 - 02.2022
- Maintained, confirmed, managed sales inventory's accurate records of bookings on hotel reservation systems.
- Consulted with central reservations/sales & marketing dept. to discuss new rate plans and promotions.
- Managed, Collaborated with team members to handle customers' requirements to increase bookings by, maintaining strong knowledge of various products, services and facilities.
- Managed, review arrival report daily of over 45 employees; overseeing the hiring, training, and professional growth of employees.
- Resolved customers complaints efficiently and professionally while maintaining positive customer environment.
- Supported reservation in improving operations and resolving issues to deliver top-notch customer service.
- Responsible for all Local Reservations. Ensure all reservations are confirmed with respective merchants when purchased. From day of purchase to use of the voucher; make close follow-ups.
Sales Representative
Grays Inc. Ltd
08.2010 - 01.2013
- Fostered relationships with customers to expand customer base and retain business.
- Developed key customer relationships to increase sales; new & existing products.
- Presented various products and services to prospective customers with the ultimate goal of meeting their needs.
- Developed sales techniques to successfully sell and upsell to new and existing clients.
Debt Collector
A&A Co. ltd
01.2010 - 05.2010
- Verified, documented and updated customer account information.
- Follow up with customers which disregarded promise to pay.
- Reviewed accounts to determine payment plan compliance.
- Schedule contact dates, follow-up phone calls for debt repayment or established repayment schedules based on customers' profile.
- Reviewed overdue accounts to for follow-up phone calls.
- Advised debtors on payment options and set up payment plans.
- Secured payments by following up with customers which disregarded promise to pay.
SalesGirl
Une Histoire D'amour
11.2008 - 12.2008
- Responded to customer requests for products, services and brand information.
- Offered advice and assistance to customers, paying attention to special needs.
- Cultivated customer loyalty, promoted new collection and improved sales.
Education
Bachelor of Science - Bsc(Hons)Economics And Finance
University Of Mauritius
Reduit03.2013
High School Diploma -
Mohan Prasad Sharma Jugdambi SSS
Goodlands01.2009
Skills
- Business, brand development and planning skills
- Understanding B2C/B2B requirements
- Employee training and development
- Reservations and booking system experience
- Business CRM analysis and solutions
- Adaptability and responsiveness
- Superior verbal and written communication skills
- Relationship Building
Timeline
Operations and Business Development Manager
Price Guru Ltd
01.2023 - 01.2024
Reservation & Business Development Manager
MariDeal.mu
12.2013 - 02.2022
Sales Representative
Grays Inc. Ltd
08.2010 - 01.2013
Debt Collector
A&A Co. ltd
01.2010 - 05.2010
SalesGirl
Une Histoire D'amour
11.2008 - 12.2008
Bachelor of Science - Bsc(Hons)Economics And Finance
University Of Mauritius
High School Diploma -
Mohan Prasad Sharma Jugdambi SSS
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