Summary
Overview
Work History
Education
Languages
Timeline
Generic

Elloïse Joeane Java

Grand Gaube

Summary

Experienced with efficient transaction processing and customer engagement in retail environments. Utilizes effective communication to address customer needs and ensure satisfaction. Track record of maintaining accurate cash handling and high level of attention to detail. Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Developed strong customer service skills and attention to detail in fast-paced retail environment. Demonstrated ability to handle transactions efficiently while maintaining customer satisfaction. Seeking to transition into new field where these skills can contribute to organizational success. Reliable and customer-focused individual with strong communication skills and positive attitude. Understands importance of accuracy and efficiency in handling transactions, coupled with proficiency in basic math and computer systems. Dedicated to ensuring seamless customer experience and contributing to store operations.

Overview

1
1
year of professional experience

Work History

Checkout Operator

WINNERS PEREYBERE
06.2024 - 09.2024
  • Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
  • Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
  • Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
  • Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
  • Reduced errors in order processing by double-checking each ticket before submitting it to the kitchen staff.
  • Cultivated warm relationships with regular customers.
  • Used cash registers and credit card machines to cash out customers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Promoted store loyalty programs to increase customer engagement and retention rates.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

F&B Assistant

ZILWA ATTITUDE RESORT LTD
08.2023 - 04.2024
  • Maintained knowledge of current menu offerings and allergen information to provide informed recommendations to guests.
  • Collaborated with team members to ensure timely and accurate order fulfillment.
  • Ensured proper food handling procedures were followed, maintaining high standards of cleanliness and hygiene.
  • Supported inventory management by restocking supplies and monitoring stock levels.
  • Provided exceptional customer care, addressing concerns or complaints promptly and professionally.
  • Improved customer satisfaction by providing friendly and efficient service to guests.
  • Contributed to the restaurant''s success by upselling menu items and promoting daily specials.
  • Assisted in maintaining a clean and organized dining area for an enjoyable guest experience.
  • Conducted regular quality checks on prepared dishes before serving them to patrons, ensuring presentation met desired standards.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Trained new staff members on company policies and procedures.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Processed customer payments and balanced cash drawers.

Waitress and Checkout Operator

LA MARGARITA
04.2023 - 08.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Answered incoming calls to offer information and direct individuals to correct personnel.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

SC -

BPS FATIMA
Domaine Du Moulin,Goodlands

Standard 6 -

Roche Terre Government School
Royal Road Roche Terre

Languages

French
Advanced (C1)
English
Advanced (C1)

Timeline

Checkout Operator

WINNERS PEREYBERE
06.2024 - 09.2024

F&B Assistant

ZILWA ATTITUDE RESORT LTD
08.2023 - 04.2024

Waitress and Checkout Operator

LA MARGARITA
04.2023 - 08.2023

SC -

BPS FATIMA

Standard 6 -

Roche Terre Government School

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Elloïse Joeane Java