Ellapa Koosoom
Mauritius
Summary
Dedicated professional with a strong foundation in customer service and sales, adept at upselling and enhancing client satisfaction. Demonstrates exceptional multitasking abilities and attention to detail, ensuring efficient operations in dynamic environments. Highly adaptable team player committed to achieving organisational goals through effective collaboration and innovative problem-solving.
Overview
5
5
years of professional experience
Work history
Front Office
Delapeyre Ltd
Port Louis, Port Louis District
01.2025 - 02.2026
- As a retail professional, I have gained experience in various key responsibilities. These include efficiently processing till transactions, ensuring accurate cashing up procedures, skillfully merchandising products to optimise visual appeal, and adeptly addressing customers' queries and complaints to provide exceptional service.
Tourist guide
San Taxi
Riviere du Rempart
11.2020 - 08.2022
- As a professional in the tourism industry, I have a strong background in planning tours, providing sightseeing advice, and organising and leading excursions. With my extensive knowledge of popular attractions and destinations, I excelled in creating memorable experiences for travellers. I am skilled in coordinating logistics, ensuring smooth operations, and delivering exceptional customer service. My passion for travel and expertise in the field make me a valuable asset in creating unforgettable journeys for clients.
- Contact: Sanjiv Jodagee ; +203 52581950
Education
Certificate - Interior Design
Fashion and Design institute
03.2022 - 9 2022
School Certificate - undefined
International College
01.2015 - 1 2020
Skills
- Customer service
- Sales and upselling
- Multitasking
- Detail Oriented
- Adaptability
- Teamwork
LANGUAGES
I possess proficiency in three languages: English, French, and Kreol.
Interests
I have a strong passion for hiking, spending time at the beach, making new connections, and preparing meals for my loved ones.
ACHIEVEMENTS
- Delivered excellent customer service, consistently ensuring guest satisfaction and positive feedback.
- Handled guest complaints professionally, resolving issues promptly to maintain high service standards.
- Maintained accurate records and billing, reducing errors and improving operational efficiency
- Demonstrated strong communication and multitasking skills during peak hours.
Timeline
Front Office
Delapeyre Ltd
01.2025 - 02.2026
Certificate - Interior Design
Fashion and Design institute
03.2022 - 9 2022
Tourist guide
San Taxi
11.2020 - 08.2022
School Certificate - undefined
International College
01.2015 - 1 2020