Eliana Natacha MOÏRT
Albion,Mauritius
Summary
Energetic sales professional with demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognised for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Brings 13 years of related experience.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
20
20
years of professional experience
6043
6043
years of post-secondary education
Work history
Casual - Executive Secretary
Concorde Travel Agency
01.2006 - 07.2025
- Admin work
Secretary
OFIM Estate Agency
Grand Bay
01.2006 - 01.2008
- Admin work, advertising, organizing visits and appointment for rental & potential buyer's visitors.
Travel Consultant
Skyline Travel Agency
Caudan
01.2009
- Reservation & Ticketing
Front office & Sales Support
Allied Motors Volkswagen & Audi Agency
Reduit
01.2012
Sales Coordinator
Cernol Chemicals Ltd
BLACK RIVER ROAD, MAURITIUS
02.2013 - Current
- Sales Support via email and phone, General Sales, sales minutes + board minutes, etc.
- Follow up on customer complaints.
- Provided proactive support to the sales team, thereby enhancing productivity levels.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Facilitated efficient communication between departments resulting in smoother workflow.
- Liaised regularly with logistics department to ensure timely deliveries.
- Handled critical customer issues promptly, improving overall service quality.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Coordinated sales activities with effective communication between sales teams and clients.
- Processed purchases and sales orders promptly.
- Handled inbound queries by phone, email and in person.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Followed up on sales quotes and potential leads within target timeframes.
Technical Sales Executive
Cernol Ltd
BLACK RIVER ROAD, MAURITIUS
01.2016 - 07.2025
- Direct sales in Hotels, Restaurants, Clinics, Homes, office, medical Cabinet, car wash, Food Factory, Airport, Port and many more…
- Managing the Ecolab Kay (QSR) brand products for our corporate account (KFC (MRU & MDG) McDonald's, Burger King, Pizza Hut, Subway, Domino's, Nando's etc.)
- Training to customer on proper product knowledge and usage.
- Trial of products usage performs at client.
- Technical intervention on our machine, pumps, dosing equipment.
- We have a technical team that work with us and give the support and do planning and established their daily duties.
- Work a yearly budget.
- Reporting to our sales Manager, GM and/or CEO.
- Follow up on customer complaints.
- Swabbing and water sample analysis and follow up on lab report.
- Generate information such as cost, selling price, turnover by customer, contribution margin, for decision making.
- Developed sales strategies for business growth.
- Handled complex sales transactions with professionalism and tact.
- Increased customer engagement by presenting technical product demonstrations.
- Collaborated with marketing team to develop promotional materials.
- Stayed updated on latest technologies relevant to our products and services.
- Provided technical support to clients, resolving issues efficiently.
- Conducted market research to understand industry trends.
- Managed key accounts, maintaining long-term business partnerships.
- Identified potential markets to expand clientele.
- Delivered high-quality customer service, ensuring satisfaction and loyalty.
- Fostered strong client relationships with regular follow-ups.
- Assisted in product development by providing feedback from customers' perspective.
- Negotiated contracts to secure advantageous terms.
- Arranged regular meetings with clients to engage with new products and services.
- Monitored competitor activity to remain ahead of market trends and prices.
- Negotiated profitable sales contracts to achieve revenue targets.
- Built rapport with new and existing customers to boost client retention.
- Coordinated goods and equipment delivery and installation.
Education
Amadeus, Ticketing
Kadosh Training Center
01.2009 - 01.2010
City & Guilds - Office procedures & business Communication, Secretarial Duties Level 1-2
Orian
/2012 - 01.2012
Spanish Languages
Mrs. Lila from Chile
/2005 - 01.2005
Italian languages
Kadosh Training Center
/2024 - 01.2024
Skills
- Account management
- Interpersonal communication
- Product presentation
- Product demonstration
- Market analysis
- Consultative selling
- Sales Leadership
- Sales reporting
- Client acquisition
- Initiative taking
- Analytical-thinking
- Sales and negotiation
Affiliations
- Volleyball, swimming, advertising, outings, hiking, walking on the beach, horse riding, travelling.
Accomplishments
I am the winner of 1st place Miss Elegance and runner up Miss Mauritius Pageant 2006.
References
References available upon request.
Workshop & Training Attend
- Year 2013 - FRCI - Advanced features of Microsoft Excel
- Year 2014 - MAURITIUS RED CROSS SOCIETY - Basic First Aid
- Year 2016 - QUALITY LEADERS LTD - Introduction to ISO 9001 requirements
- Year 2017 - SUCCESS STRATEGIES CONSULTANTS LTD - How to become a successful Salesperson
- Year 2017 - AFROTECH TRAINING & MANAGEMENT SERVICES - Building a Homogeneous and effective team
- Year 2019 - ECOLAB INSTITUTIONAL TRAINING - Basic steps for dosing pumps
- Year 2021 - FRANKLIN COVEY - The 7 Habits of Highly Effective People
- Year 2022 - SME MAURITIUS LTD - Manage your Business
Timeline
Technical Sales Executive
Cernol Ltd
01.2016 - 07.2025
Sales Coordinator
Cernol Chemicals Ltd
02.2013 - Current
Front office & Sales Support
Allied Motors Volkswagen & Audi Agency
01.2012
Amadeus, Ticketing
Kadosh Training Center
01.2009 - 01.2010
Travel Consultant
Skyline Travel Agency
01.2009
Casual - Executive Secretary
Concorde Travel Agency
01.2006 - 07.2025
Secretary
OFIM Estate Agency
01.2006 - 01.2008
City & Guilds - Office procedures & business Communication, Secretarial Duties Level 1-2
Orian
/2012 - 01.2012
Spanish Languages
Mrs. Lila from Chile
/2005 - 01.2005
Italian languages
Kadosh Training Center
/2024 - 01.2024
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