Ecumoir Marie Abel Herlinde
Bel Air Rivière Sèche,Mauritius
Summary
Results-driven Credit Control Agent known for reducing outstanding debts and improving cash flow. Excellent at negotiating payment terms, resolving disputes, and maintaining positive customer relationships. Delivered significant improvements in debtor days and consistently exceeded collection targets.
Overview
13
13
years of professional experience
Work History
Credit control specialist
Orange Business
Ebene, Mauritius
01.2022 - 03.2025
- Ensures the collection of receivables for Orange Business SA, all in accordance with deadlines and procedures
- Make sure to clean up the old balance and avoid retention of old debts
- Write the Committee for Leadership comments every two weeks, to track the evolution of outstanding payments, and that recovery action plans be implemented in value
- Work on contentious files independently and take proactive measures
- Developed strong relationships with customers through tactful negotiation of overdue payments.
- Worked closely with sales teams to monitor client accounts, preventing bad debt build-up.
Customer Service for SFR Reunion and Back Office
Outremer Télécom Ltb & Intelcia
Phoenix, Mauritius
01.2016 - 12.2021
- Incoming and outgoing customer care services
- Back office (customer moving tracking, tracking change of ownership, billing and reimbursement tracking)
- Welcome Call
- I have been rewarded as employee of the month with Outremer Telecom in 2017
- Fibre ANC requires follow-up activation, technical appointment, and processing of code rejections
- Responded to customer queries promptly, enhancing client satisfaction.
Tele Agent
Qualcall call center BPO
Ebene, Mauritius
03.2014 - 12.2015
- Handled multiple customers simultaneously without compromising quality of service.
- Provided product information, influencing purchase decisions.
- Promoted new products or services, generating interest among potential buyers.
Receptionist and telephone operator
Constance le Prince Maurice Hôtel
Post de flacq, Mauritius
01.2012 - 01.2014
- Guest relation
- Greet all guests and assist them with check-in and check-out
- Maintain a positive attitude and friendly demeanor
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
Education
SCHOOL CERTIFICAT RESULT - English, Economics, French, Travel and Tourism, Principles of Accounts
New Educational College
National Certificate level 3 - Front Office
Constance Academy Hospitality Training
Mauritius 02.2012 - 07.2012
Skills
- Multitask
- Organisation
- Greeting visitors
- Using telephone system
- Clarity in Communicating
- Technical Proficiency and Understanding in/of Products/Services
- Patience
- Empathy
- Problem-Solving and Flexibility
- Computer literates
- Payment plan structuring
- Credit law knowledge
- Experience with collection techniques
- Billing procedures knowledge
Languages
English
Intermediate
French
Fluent
Timeline
Credit control specialist
Orange Business
01.2022 - 03.2025
Customer Service for SFR Reunion and Back Office
Outremer Télécom Ltb & Intelcia
01.2016 - 12.2021
Tele Agent
Qualcall call center BPO
03.2014 - 12.2015
National Certificate level 3 - Front Office
Constance Academy Hospitality Training
02.2012 - 07.2012
Receptionist and telephone operator
Constance le Prince Maurice Hôtel
01.2012 - 01.2014
SCHOOL CERTIFICAT RESULT - English, Economics, French, Travel and Tourism, Principles of Accounts
New Educational College
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