Dylan Olivier Solay

- Source, approach, and present high-potential profiles to clients.
- Conduct research/identification through professional networks and sourcing tools.
- Prepare documents before launching missions/projects.
- Optimize searches using Boolean operators.
- Schedule appointments with target candidates.
- Hunt for suitable candidates actively.
- Conduct pre-selection interviews through phone calls.
- Recruit candidates at all levels/managerial positions in various sectors (education, tourism, IT, marketing, digital, finance, data, consulting, ESN, etc.).
- Maintain and manage candidate databases.
- Track and follow up on applications.
- Develop strategic plans for business development.
- Prospect and seek new clients.
- Regularly analyze and report on the status of ongoing recruitment processes.

- Process refunds on invoices, ISP accounts, and checks.
- Organize resources for easy retrieval.
- Resolve customer issues with company products.
- Enter additional information provided by third-party services.
- Manage online reputation, monitor and moderate websites/forums.
- Contribute to defining and improving internal processes and implementing current procedures.
- Organize workshops/training sessions for initial quality.
- Ensure the quality and skill development of team members.
- Direct questions to the appropriate department when needed, and report anomalies.
- Maintain accurate records of customer interactions and recurring user issues.
- Follow up with customers as needed to ensure problem resolution.

- Manage large volumes of incoming phone calls.
- Identify and assess customer needs to ensure satisfaction.
- Build lasting relationships and trust with client accounts through open and interactive communication.
- Conduct tests for Audiotel/SMS B2B games for various service providers.
- Provide accurate, valid, and complete information using the right methods/tools.
- Achieve sales goals for the personal/client service team and call handling quotas.
- Handle customer complaints, propose timely solutions and appropriate alternatives; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Track requests and responses to customers.
- Ensure customer satisfaction while adhering to procedures/SLA (Service Level Agreements).