Proven leader in logistics and warehouse management, adept at driving operational efficiency and reducing costs, as demonstrated at Mauritius Oil Refineries Limited (MOROIL). Skilled in logistics analysis and fostering team collaboration, I've optimized supply chains and enhanced inventory accuracy, achieving significant improvements in customer satisfaction and operational performance.
Overview
19
19
years of professional experience
Work History
Head of Logistics and Warehouse
Mauritius Oil Refineries Limited (MOROIL)
Marine Road, Quay D Port Louis
12.2019 - Current
Oversaw budgeting for the entire logistics department, ensuring resources were allocated efficiently to meet operational goals without sacrificing quality.
Ensure delivery and distribution planning of inventory to customers.
Optimized warehouse layout for maximum efficiency, reducing order processing times and improving customer satisfaction.
Collaborated with cross-functional teams to integrate logistics processes into overall business operations.
Enhanced inventory management with the implementation of advanced tracking systems and regular audits.
Oversaw all operation of spare parts and consumables for the Oil refineries.
Oversaw all procurement and storage of raw materials including energy materials like diesel and also chemicals
Reduced transportation costs for the company by streamlining logistics operations and negotiating with carriers.
Developed comprehensive contingency plans for unexpected events such as natural disasters or supplier issues, minimizing potential disruptions.
Spearheaded initiatives to reduce carbon footprint within logistics operations through sustainable practices and technologies.
Improved supply chain efficiency by implementing strategic planning and process optimization techniques.
Implemented risk mitigation strategies in response to global supply chain disruptions, ensuring business continuity.
Streamlined procurement processes, resulting in reduced lead times and increased order accuracy.
Developed strong relationships with key suppliers, resulting in improved service levels and cost savings.
Supervised logistics functions and operations.
Developed logistical checklists to guide activities support.
Managed logistics assets for timely and cost-effective delivery of cargoes.
Provided support to commander and executive staff members.
Conducted research to address shipping errors and packaging mistakes.
Reviewed and negotiated contracts with carriers to optimize shipping costs.
Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Supermarket Manager
IBL Retail ( Winner`s)
Remote
03.2010 - 11.2019
Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
Developed strong relationships with vendors to secure favorable pricing and timely deliveries of products.
Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
Managed financial aspects of supermarket operations, including budgeting, revenue tracking, and expense control.
Improved overall sales growth through effective merchandising strategies and targeted promotions.
Implemented loss prevention strategies to minimize theft occurrences and improve overall profitability.
Coordinated seasonal displays for visual appeal, driving customer interest in special promotions or events.
Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum efficiency.
Boosted employee morale through recognition programs, celebrating individual achievements and promoting teamwork in problem-solving efforts.
Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
Conducted regular performance evaluations of staff members, setting clear expectations for future goals and career development opportunities.
Provided exceptional customer service by addressing concerns promptly and courteously, enhancing their shopping experience.
Established successful partnerships with local businesses to cross-promote products/services while supporting the local economy.
Championed sustainability initiatives within the supermarket, implementing waste reduction strategies and sourcing eco-friendly products.
Enhanced employee performance with thorough training programs and regular feedback sessions.
Leveraged technology solutions to streamline administrative tasks such as scheduling, payroll processing, and inventory tracking.
Spearheaded community outreach initiatives to strengthen the supermarket''s reputation as a responsible local business leader.
Collaborated with marketing team on advertising campaigns to increase brand awareness within target demographics.
Streamlined inventory management for optimal product availability and minimal waste.
Store Manager
Burger King
London United Kingdom
06.2008 - 12.2009
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager Trainee Part Time
UK Coop Group
London
05.2005 - 12.2009
Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Assisted in organizing and overseeing assignments to drive operational excellence.
Enhanced supervisory and leadership abilities by working closely with supervisor.
Introduced new methods, practices, and systems to reduce turnaround time.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Reviewed financial accounts for accuracy and resolved discrepancies.
Improved employee retention rates with the implementation of a comprehensive onboarding process for new hires.
Cultivated a culture of continuous improvement by encouraging feedback from team members on workplace practices.
Enhanced team performance by implementing effective training and development programs for Manager Trainees.
Boosted sales performance by providing ongoing support and guidance to trainee managers in executing sales strategies.
Store Manager's Assistant
Burger King
London United Kingdom
06.2007 - 06.2008
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Rotated merchandise and displays to feature new products and promotions.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Service Supervisor Part Time
Burger King
London United Kingdom
01.2006 - 05.2007
Handled customer complaints and inquiries.
Assisted with training and development of team members.
Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
Managed daily operations of the service department, maintaining a high level of organization and productivity.
Monitored team's performance and gave feedback when necessary.
Crew Member Part Time
Burger King
London United Kingdom
02.2005 - 02.2006
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Education
Certificate in Stock Handling
Business Mauritius
Mauritius
11.2023
Leadership And Interpersonal Quest
Bradford Institute of Hospitality And Business
Mauritius
10.2022
Certificate Attendance - Conduit Automoteur
ISOI
06.2022
Certificate Attendance - OPTIMISER LA PERFOMANCE
SIMERA
Mauritius
05.2021
Workshop Bonheur Et Communication
Formaclic
Mauritius
10.2020
Certificate of Attendance Supply Chain ANALYST
Supply Chain Expert SIMERA
Mauritius
02.2020
Certificate in Logistic And Warehouse
Ministry of Science And Technology CHINA (MOST)
Jinan China
07.2018
Certificate in Leadership Management Programme
Charles Telfair Institute
Moka, Mauritius
05.2012
Bachelor of Science - Computer And Information Systems
University of Sunderland
United Kingdom
06.2009
Personal And Sales Management
Burger King
London UK
06.2009
Excellence Achievement
UK Coop Group
London
02.2009
Food Retail Management
UK Coop Group
London UK
09.2008
Certificate Of Achievement
Burger King
London UK
06.2008
Food Safety Programme Level 2
UK Coop Group
London
06.2008
Lost Control Workshop
Burger King
London UK
04.2008
Basic Management Training
Burger King
London UK
11.2007
Retail Food Safety
Uk Coop Group
London UK
10.2007
Certificate Attendance - PERFOMANCE ENTREPOT
SIMERA
10.2003
No Degree - Higher School Certificate
Imperial College
Curepipe, Mauritius
02.2002
No Degree - School Certificate
Imperial College
Curepipe, Mauritius
02.1999
Skills
Warehouse Operations
Logistics Analysis
Data-driven decision-making
Multimodal Transportation
Distribution Management
Transportation Management
Materials Handling
Transportation Planning
Logistics functions
Warehouse Management
Shipping coordination
Route Optimization
Logistics Management
Timeline
Head of Logistics and Warehouse
Mauritius Oil Refineries Limited (MOROIL)
12.2019 - Current
Supermarket Manager
IBL Retail ( Winner`s)
03.2010 - 11.2019
Store Manager
Burger King
06.2008 - 12.2009
Store Manager's Assistant
Burger King
06.2007 - 06.2008
Service Supervisor Part Time
Burger King
01.2006 - 05.2007
Manager Trainee Part Time
UK Coop Group
05.2005 - 12.2009
Crew Member Part Time
Burger King
02.2005 - 02.2006
Certificate in Stock Handling
Business Mauritius
Leadership And Interpersonal Quest
Bradford Institute of Hospitality And Business
Certificate Attendance - Conduit Automoteur
ISOI
Certificate Attendance - OPTIMISER LA PERFOMANCE
SIMERA
Workshop Bonheur Et Communication
Formaclic
Certificate of Attendance Supply Chain ANALYST
Supply Chain Expert SIMERA
Certificate in Logistic And Warehouse
Ministry of Science And Technology CHINA (MOST)
Certificate in Leadership Management Programme
Charles Telfair Institute
Bachelor of Science - Computer And Information Systems