Doshina Moosliah

• Developed process improvement plans to streamline business operations and boost efficiency.
• Analyzed customer feedback and identified areas for improvement in the existing processes.
• Implemented new procedures to reduce waste, increase productivity, and enhance customer satisfaction.
• Collaborated with cross-functional teams to ensure smooth implementation of changes in the workflow.
• Identified opportunities for automation and implemented appropriate solutions.
• Maintained a comprehensive database of all process documentation, logs, and records.
• Provided leadership in the development of process mapping techniques to optimize performance outcomes.
• Managed projects from initiation through completion by setting goals, timelines, milestones.
• Assessed current systems and developed strategies for continuous improvement initiatives.
• Resolved issues related to process management by coordinating with stakeholders across departments.

• Developed, implemented, and maintained incident management policies and procedures.
• Coordinated with stakeholders to ensure timely resolution of incidents.
• Provided guidance on response strategies for critical incidents.
• Maintained an up-to-date inventory of IT systems and services.
• Monitored system performance metrics to identify trends or anomalies.
• Conducted post-incident reviews to assess effectiveness of incident management processes.
• Assisted in developing communication plans for major incidents.
• Performed root cause analysis to determine underlying causes of incidents.
• Managed the lifecycle of all service requests from initial submission through closure.
• Created, updated, and tracked incident tickets using a ticketing system.
• Documented incident details in knowledge base articles for future reference purposes.
• Facilitated communications between technical teams during major outages or disruptions.
• Analyzed problem reports to identify common issues and develop solutions.
• Built relationships with customers to understand their needs and expectations regarding incident resolution.
• Tracked key performance indicators related to incident management activities.
• Collaborated with other departments on cross-functional projects impacting incident management processes.
• Led team meetings focused on identifying process improvements for resolving incidents more quickly.

Created user accounts and managed access rights for users.

Troubleshot application errors and provided technical support to end-users.

Network monitoring using Dell SonicWall

Managing IP addresses, Mac Addresses and granting internet access

PC monitoring for threats, viruses and unauthorized software

VPN creation for remote access to a specific server.

Working on ISO 27001 policies, processes and procedure

File restores Process

User Management in Active Directory

Responsible for Managing new IT projects for IT department

Implemented security measures such as firewalls, antivirus programs.

Performed regular backups of critical data and documents.

• Developed and implemented internal policies and procedures to ensure compliance with applicable laws and regulations.
• Reviewed existing contracts, documents, reports and other materials to identify potential areas of non-compliance.

• Daily Site Monitoring

• Daily Checks for server room for temperature and Humidity

• Monitoring of Users PC regarding list of authorized software and antivirus

• Monitoring the network and check for unauthorized network devices

• Daily, weekly and monthly data backup of servers

• IT Asset Management and Purchasing

• Access Management

• Monitoring and Managing CCTV camera

• Following SOP strictly so that all the IT and security policy are respected

• Planning and undertaking schedule maintenance

• Example: fire alarm system, UPS, AC, CISCO equipment.

• Managing the yearly IT audit of the General Electric Area

• User Creation and Termination in Active Directory

• Password Reset for windows login

• Folder creation and giving access rights on servers

• PABX management

• PC swapping Project

• Maintaining records of software licenses

• Managing stocks of IT equipment.

• Installing and configuring computer hardware, software, systems, networks, printers and scanners

• Investigating, diagnosing and solving computer software and hardware faults

• Checking computer equipment for electrical safety

• Analyze and log issues pertaining to IT on issue tracker

• Fault Escalation within the respected SLA User Management

• VPN management

• Antivirus Deployment and Management

• Troubleshooting issues related to Microsoft Office Tools Monitoring the Network connectivity of servers and workstations

• Technical documentation following defined processes

• Backup of Servers and PC

• Remote software deployment and installations

• Remote control of user’ s workstations

• Disaster Recovery Plan implementation

• Weekly reporting on issues and their resolutions, back logs to manager

• Developed and implemented security policies and procedures for multiple projects.
• Conducted risk assessments to identify potential areas of vulnerability.
• Maintained up-to-date knowledge of security regulations and standards.
• Researched, evaluated, and recommended new technologies to enhance security posture.
• Managed the installation of software patches and system updates.
• Ensured compliance with relevant laws and regulations related to information security.
• Monitored external threat landscape through intelligence gathering tools and techniques.
• Coordinated with internal stakeholders on incident response activities in a timely manner.
• Assisted in developing plans for disaster recovery, business continuity, and backup operations.
• Collaborated with vendors to ensure proper implementation of security solutions.
• Created comprehensive reports detailing findings from security audits.
• Developed training materials for staff members on best practices for information security.
• Facilitated communication between technical teams during critical investigations.