Doorga Devi Moonean
L'Escalier,Grand Port District
Summary
Banking and finance professional with MBA training in Accounting, Banking and Finance and hands-on experience in customer-facing bank operations. Handles transactions, compliance checks, risk assessments and loan support with strong numeracy and clear client communication. Brings careful record-keeping and a focus on accurate, trusted service.
Reliable finance professional with experience supporting customers, handling cash and maintaining accurate records in a banking setting. Uses strong organisation, numeracy and teamwork to manage transactions, resolve discrepancies and assist with enquiries. Offers a calm, service-led approach that supports smooth branch work.
Talented Bank Officer with expertise in financial planning and risk mitigation. Skilled in transaction processing, bookkeeping and loan analysis for well-rounded operational support. Organised and proactive to respond to changing priorities and meet customer needs.
Reliable Bank Officer with experience in cash management and account reconciliation. Manipulates data successfully for enhanced analysis and forecasting. Works with meticulous care and precision to resolve discrepancies for reliable, accurate transactions.
Overview
2
2
Languages
1
1
Certification
11
11
years of professional experience
Work history
Bank officer
SBM Bank (Mauritius) Ltd
Curepipe, Plaines Wilhems District
2020.02 - Current
- Ensured smooth operation of daily banking activities, improving workflow.
- Developed new strategies to ensure regulatory compliance.
- Conducted regular audits, ensuring adherence to bank policies.
- Managed complex financial transactions for improved efficiency.
- Assisted customers in loan applications to facilitate swift approvals.
- Evaluated client needs and provided tailored financial solutions accordingly.
- Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
- Advised customers on financial products to suit personalised needs.
- Increased customer satisfaction with professional and timely communication.
- Collaborated effectively with team members, promoting a positive work environment.
- Coached banking service teams in providing exceptional customer care.
- Built strong relationships with clients to foster loyalty.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
Bank officer
SBM Bank (Mauritius) Ltd
Plaine Magnien, Grand Port District
2016.02 - Current
- Executed risk assessments for secure financial operations.
- Collaborated effectively with team members, promoting a positive work environment.
- Ensured smooth operation of daily banking activities, improving workflow.
- Built strong relationships with clients to foster loyalty.
- Implemented new bank policies to enhance operational efficiency.
- Managed high-volume cash handling for efficient banking operations.
- Updated customer databases regularly for up-to-date records.
- Resolved queries with detailed product knowledge.
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
- Organized documents, enhancing administrative efficiency.
- Assisted clients to achieve financial objectives.
- Maximized customer satisfaction, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
- Completed accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's cheques and other transactions to maintain accuracy of account records.
- Identified and mitigated potential fraud and transaction risks.
- Counted and packaged currency and coins.
- Enthusiastically greeted customers and offered dedicated service during the entire transaction, improving bank satisfaction ratings.
- Exceeded sales goals by an average through effective cross-selling and referring of bank products and services.
- Processed cash deposits and withdrawals for customers.
- Assisted customers with questions about products, services and terms.
- Balanced daily cash deposits and vault inventory with accuracy rate.
- Completed currency exchanges following current, accurate rates.
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
Education
Master of Business Administration - Accounting, Banking and Finance
Amity University Mauritius
Quatre Bornes, Plaines Wilhems District 2026.10 -
Skills
- Cross-Selling aptitude
- Risk assessment capability
- Transaction accuracy
- Withdrawal authorization
- Cash drawer maintenance
- Personal organisation
- Adherence to bank policies
- Digital banking platforms expertise
- Ethical conduct
- Risk management awareness
- Customer accounts updating
- Selling financial products
- Transaction discrepancies resolution
- Cash handling proficiency
- Teller operations knowledge
- Check processing
- Teller operation systems
- Deposit verification
- Electronic funds transfers
- Strong numeracy
- Customer Service
- Account reconciliation
- Check cashing
- Deposits and withdrawals
- Currency exchange
- Currency conversion
- Account opening and closing
- Banking operations
Languages
English
Intermediate
French
Elementary
Affiliations
- Travelling
Accomplishments
Honorary Doctorate Degree in Banking and Finance Management
Triumph of Excellence and Recognition Award in Banking Leadership
Certification
Project Management Certificate
Advanced Professional Certificate in Financial Management
Certified Project Finance Analyst(currently completing)
Timeline
Master of Business Administration - Accounting, Banking and Finance
Amity University Mauritius
2026.10 -
Bank officer
SBM Bank (Mauritius) Ltd
2020.02 - Current
Bank officer
SBM Bank (Mauritius) Ltd
2016.02 - Current