Intern
Digital Data Solotions
11.2023 - 01.2024
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers on company systems, form completion, and access to services.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
