Divyesh Sharma Badoreea

2024-Oracle Initiative - Development of a Reporting Tool

Description:

• Engaged in working with a dynamic team to develop a robust reporting tool for the internal development team using Power Apps.

• Actively involved in the implementation phase, gaining proficiency in Power Apps.

• Participate in daily stand-up meetings to discuss progress, address challenges, and ensure the project stays on schedule.

• Regularly communicate project updates by sending daily progress reports via email, keeping stakeholders informed about the ongoing development work.

• Collaborate with cross-functional teams to gather requirements, analyze user needs, and tailor the reporting tool to enhance overall team efficiency.

• Proactively engage in continuous learning and skill development to stay updated with the latest Power Apps features and best practices.

2023-Project: Loreal Wise – Apriso and SAP

Assigned Role: L2 Functional Support

Description:
• Daily/Weekly/Monthly Monitoring Task on Manufacturing Team

• Send mail to each factory, monitoring status Platform (SAP and Apriso)

• Helped, supported and shadowed Team members during their ticket related task Platform (SAP and Apriso) and Tools (SQL, Notepad ++, Process Builder, Foster,MADEV- portal,sql
report builder)

• Preapred and Delivered Weekly Team Meeting, show casting task assignments and progress tracking throught well organized slides, ensuring effective communication and collaboration among team members.

• Managed and updated monthly tracking files to ensure accurate and up-to-date information i.e. Copil, Ticket Reduction

• Testing application on Onecore Neo Prod


2022-Project: NELL_PERNOD RICARD – Tagetik

Assigned Role: Application Support Engineer

Description:

• Capture functional and technical requirements from the client and translate business requirements in ERP requirements.

• Responsible for ERP module development, its customizations and deployment of the solution.

• Configure ERP in the respective areas and test it Proven
functional/application support experience on ERP solutions.

• Good understanding of ERP architecture with techno-functional knowledge of DB tables/views.

• Ability to write basic SQLs Proven success in contributing to a team-oriented environment

• Proven ability to work creatively and analytically in a problem-solving environment.

• Experience in Tagetik Platform

Additional Skills:
Build Management, Configuration & Release Management, Design & Build Enablement, Consumer Goods and Services, Engineering Support, IT Troubleshooting, Microsoft Active Directory AD, Microsoft Excel, Structured Query Language (SQL)

• Intermediate level of Shell Script and AWK command in Unix/Linux
• Intermediate Level SQL Developer Oracle
• Document and maintain software functionality
• ·Troubleshoot, debug, and upgrade existing systems
• Deploy programs and evaluate user feedback
• Support business users
• Understand support framework

Ensure SLAs are met

• Apply technical knowledge, skills and expertise to provide support service to clients

• Achieve delivery of core/customized solutions in accordance with agreed schedules, procedures and standards

• Conduct peer reviews

• Provide effective team collaboration

• Accurate recording of time, effort and schedule

related activities via trackers

• Provide good communication skills to achieve

excellent customer service

• Escalate to Team Lead and/or Lead Engineer if needed, on risks/issues identified which impact project delivery schedules

• Take ownership and do follow up on project/s

assigned

• Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems

• Seek and respond to development feedback Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Work efficiently/effectively on support tasks

• Be self-driven to ensure responsiveness and resolution time targets are met.

• Analyze and prioritize incidents/change requests, ensuring that the incident/change request process are followed

• Ensure documentation/log completeness

• Support business users

• Understand support framework

• Ensure SLAs are met

• Shadowing Senior while they were gathering user requirements, prepare a Statement Of Work that outlines scope, and review with customer for design Approval.

• Perform SQL and XML/XSLT coding.

• Work in a team to develop software Audit tool.

• Manage project workflow and coordinate project resources, to ensure a successful project completion.

Maintain accurate and timely updates within the project tracking

• Manage multiple projects consecutively
• Work closely with internal resource and customer contacts including IT staff
• Analyze customer HR&Payroll systems for data

extraction purposes

• Propose solutions as well as respond to client requests to analyze and resolve data conversion issues

•Answering incoming calls: taking messages and re- directing calls as requires,

• Dealing with email enquirers

• Taking meeting minutes

• Handle smooth communication with parents, students, employers, and the community

• To use ICT in the performance of the duties

• Managing student services such as guidance programs.