DIVYA Kiran Radha Rai PULTON
Vacoas,Mauritius
Summary
Accomplished professional with extensive expertise at SSR International Airport in Ground Operation as Customer Service Agent and also in business administration, operations management, and dental office administration. Demonstrates proficiency in client service excellence, effective mentoring, and decision-making competency. Skilled in Amadeus system and Microsoft Excel, with a strong command of English, French, Creole, and Hindi languages. Adept at financial management, profit and loss analysis, and community relations. Committed to ethics enforcement and staff development through recruiting and hiring practices. Excels in emergency response preparedness and patient relations within healthcare settings. Career goal includes leveraging diverse skills to enhance organisational efficiency and client satisfaction.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Director
JSD Valeting Ltd
Carreau Lalliane Phoenix, Mauritius
06.2022 - 01.2025
- Introduced new marketing campaigns, boosted brand image.
- Directed team to deliver high-quality customer service.
- Conducted strategic planning sessions to drive corporate objectives.
- Identified and capitalised on growth opportunities in a market.
- Developed comprehensive business plans for company growth.
- Managed negotiations with clients to secure profitable contracts.
- Enhanced productivity through innovative management techniques.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Managed business operations, financial performance and investments of company.
- Recruited and developed high-performing teams, with focus on talent retention.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 5 employees and motivated teams to exceed objectives.
Senior dental assistant
Eben Dental Care
11.2019 - 04.2022
- Administered local anaesthesia under supervision, reduced patient discomfort during procedures.
- Facilitated communication between dentist and patients with clear explanation of procedures.
- Updated patient records regularly, ensured accuracy and compliance with regulations.
- Ensured a sterile environment with diligent sterilisation of instruments.
- Supported new dental assistants' training, fostered a collaborative working environment.
- Partnered with dentists in performing examinations and treatments, ensured enhanced patient care.
Senior dental assistant
Modern Dental Care
Trianon, PlainesWilhems District
06.2016 - 02.2019
- Administered local anaesthesia under supervision, reduced patient discomfort during procedures.
- Facilitated communication between dentist and patients with clear explanation of procedures.
- Updated patient records regularly, ensured accuracy and compliance with regulations.
- Ensured a sterile environment with diligent sterilisation of instruments.
- Supported new dental assistants' training, fostered a collaborative working environment.
- Partnered with dentists in performing examinations and treatments, ensured enhanced patient care.
Trainee Ground Operation
Air Mauritius
PlaineMagnien, Grand Port District
11.2015 - 01.2016
- The welcoming of Incoming and outgoing passengers and providing passengers with special needs
- Responded promptly to emergencies in accordance with established protocols.
- Air Mauritius Kiosk Boarding Formalities
- Flight Checking Facilities
- Passengers boarding Formalities
Trainee Ground operations officer
Air Mauritius
PlaineMagnien, Grand Port District
07.2015 - 08.2015
- The welcoming of Incoming and outgoing passengers and providing passengers with special needs
- Responded promptly to emergencies in accordance with established protocols.
- Air Mauritius Kiosk Boarding Formalities
- Flight Checking Facilities
- Passengers boarding Formalities
- Fostered relationships with airline representatives which led to improved coordination during joint operations.
Senior dental assistant
Dr C.Conhyedoss
Quatre Bornes, PlainesWilhems District
01.2010 - 01.2014
- Administered local anaesthesia under supervision, reduced patient discomfort during procedures.
- Facilitated communication between dentist and patients with clear explanation of procedures.
- Updated patient records regularly, ensured accuracy and compliance with regulations.
- Ensured a sterile environment with diligent sterilisation of instruments.
- Supported new dental assistants' training, fostered a collaborative working environment.
- Partnered with dentists in performing examinations and treatments, ensured enhanced patient care.
Education
Receptionist / Telephonist
SSR Technical And Secretarial Institute
Mauritius 08.2012 - 01.2013
Secretarial Studies
SSR Technical And Secretarial
Mauritius 06.2012 - 12.2012
NC4 Travel And Tourism
Ecole Hotelier Sir GaetanDuval
Mauritius 05.2015 - 03.2016
School Certificate -
Mauritia Institute
mauritius 2009 - 2010
Skills
- Amadeus system
- Languages English, French, Creole, Hindi
- Pleasant Personality
- Decision-Making competency
- Ethics enforcement
- Effective mentoring
- Customer Service
- Business administration
- Business development
- Employee management
- Financial management
- Operations management
- Profit and Loss Analysis
- Clientbase development
- Community relations
- Staff development
- Recruiting and hiring
- Rules and regulations
- Decision-Making authority
- Communication proficiency
- Time efficiency
- Security check protocols
- Passenger assistance
- Passenger information systems
- Client service excellence
- Microsoft Excel
- Materials inventory keeping
- Administrative tasks completion
- Emergency response preparedness
- Blood pressure checking proficiency
- Root canal procedure assistance
- Dental procedure assistance
- Anesthesia administration
- Patients' comfort provision
- Understanding of radiography
- Equipments sterilisation
- Scheduling appointments fluency
- Dental x-ray proficiency
- Chairside manner
- Tooth charting
- Follow-Up care coordination
- Patients' record maintenance
- Adjusting dental appliances
- Dental procedures assistance
- Effective communication with children
- Multitasking
- Excel proficiency
- Dental office administration
- Taking X-rays
- Sterilising instruments expertise
- Patient relations
Affiliations
- Swimming, Dancing, Singing, Driving
Timeline
Director
JSD Valeting Ltd
06.2022 - 01.2025
Senior dental assistant
Eben Dental Care
11.2019 - 04.2022
Senior dental assistant
Modern Dental Care
06.2016 - 02.2019
Trainee Ground Operation
Air Mauritius
11.2015 - 01.2016
Trainee Ground operations officer
Air Mauritius
07.2015 - 08.2015
NC4 Travel And Tourism
Ecole Hotelier Sir GaetanDuval
05.2015 - 03.2016
Receptionist / Telephonist
SSR Technical And Secretarial Institute
08.2012 - 01.2013
Secretarial Studies
SSR Technical And Secretarial
06.2012 - 12.2012
Senior dental assistant
Dr C.Conhyedoss
01.2010 - 01.2014
School Certificate -
Mauritia Institute
2009 - 2010
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