Diveshen ( Yoven ) Chinanen
Grand Bay
Summary
Enthusiastic Customer Service Agent with 4 years of experience. Effectively and efficiently handles queries while sharing product knowledge. Delivers positive and timely results through team collaboration.
Skilled Customer Service Agent with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 4 + years in Customer service environments.
Delivers exceptional customer experience to build loyalty and retention. Service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Modero Ltd
10.2019 - 06.2024
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Handling over 50 Chats / 50 Calls per day
- Offered prompt solutions to maintain customer satisfaction.
- Back office work handled with perfection.
- Forming people / team leader / Multi tasking - Working under pressure form part of the qualities I possessed
Cashier Supervisor
Engen Grand Bay + Pamplemousses
04.2023 - 07.2023
- Guaranteed consistent working order of cash registers through troubleshooting and promptly addressing issues.
- Created a positive environment of teamwork, mutual respect and morale, reducing staff turnover.
- Created daily checklist for cashiers to accurately complete tasks.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Being responsible of a turnover of Rs 200,000 - Rs 300,000 on a daily basis
- Reduced customer wait times through optimised checkout processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Helped meet business needs by working extra shifts.
Teacher
Le Nid school
01.2019 - 02.2023
- Administered assessments to determine each student's specific educational and social needs.
- Created lesson plans and scheduled each day to promote maximum student learning and enrichment.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Worked with other teachers and administrators to evaluate and revise elementary school programmes.
- Developed programme to work with students and increase interest in higher learning.
Chief Operating Officer
Mehar Star Co Ltd
06.2024 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Customer Service Representative
Canal +
08.2019 - 09.2019
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
Customer Service Agent
BVA Datacall
01.2019 - 07.2019
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Doing surveys with clients in order to improve the customer satisfaction.
Education
Diploma of Higher Education - Travel & Tourism
Flymates
Quatre Bornes, Plaines Wilhems DistrictA-Levels - French, Accounts, Tamil Main ( Hinduism , GP )
Ramsoondar Prayag SSS
Riviere du Rempart, Riviere du Rempart DistrictSkills
- Team player
- Outstanding customer care
- Lead management
- Staff training and mentorship
- Bilingual customer support
- Cash handling
- Telephone skills
- Staff education and training
Languages
English
Proficient (C2)
French
Proficient (C2)
Personal Information
Name & contact
Timeline
Chief Operating Officer
Mehar Star Co Ltd
06.2024 - Current
Cashier Supervisor
Engen Grand Bay + Pamplemousses
04.2023 - 07.2023
Customer Service Agent
Modero Ltd
10.2019 - 06.2024
Customer Service Representative
Canal +
08.2019 - 09.2019
Teacher
Le Nid school
01.2019 - 02.2023
Customer Service Agent
BVA Datacall
01.2019 - 07.2019
Diploma of Higher Education - Travel & Tourism
Flymates
A-Levels - French, Accounts, Tamil Main ( Hinduism , GP )
Ramsoondar Prayag SSS
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