Summary
Overview
Work History
Education
Skills
Timeline
Generic

Divesh Sewnauth

Grand Bois

Summary

I am an Energetic, ambitious person who has developed a mature and responsible approach to any tasks that i undertake or situation i am presented with, I am a gradute with experience in Marketing Management. I am excellent in working to achieve certain objectives on time and with excellence.

Overview

6
6
years of professional experience

Work History

Operation Manager/ Regional Manager

Savemart
Pointes Aux Sables , Mauritius
08.2022 - 03.2024
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Manager & Purchaser

Savemart
Pointes Aux Sables
01.2022 - 08.2022
  • • Manage and schedule after-sales service requests, including maintenance, repairs, and follow-up visits, ensuring timely response to client needs. • Serve as the main point of contact for after-sales inquiries, addressing client concerns, providing updates, and coordinating with the technical team for issue resolution. • Maintain detailed records of service requests, work orders, and customer interactions in the CRM system, ensuring all information is accurate and up to date. • Administer warranty processes, ensuring that all client claims are handled efficiently and in accordance with company policies. • Generate regular reports on after-sales activities, customer satisfaction, and service team performance, providing insights for continuous improvement. • Assist in managing spare parts inventory • Monitor the quality of after-sales services provided, gathering feedback from clients to ensure high standards are maintained and improvements are implemented where necessary. • Provide administrative support to the after-sales team, assisting with scheduling, documentation, and communication as needed.

Back Ofiice & Supervisor

Savemart
Midlands
03.2021 - 12.2021
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Marketer

Kurby Co Ltd
01.2020 - 03.2020
  • Working in a Team
  • Marketing New Released Product

Management Support Officer ( ON CONTRACT)

District Council Savanne
Grand- Bois, Mauritius
08.2018 - 03.2019
  • Handle Employees Relations
  • Payroll and benefits
  • As Human Resources officer My day to day duties were plan, direct and coordinate the administrative functions of an organisation.

Education

BSC Hons- Management - Management

University Of Technology
Mauritius
03-2022

SC & HSC Passed - Business Side

Mauritius Boys College
Mauritius
10-2016

Skills

  • Good Communication skills- Writtten and Spoken
  • Ability to remain and and focused in any situation
  • Ability to work under pressure and strict deadlines
  • Proactive and sense of Ownership towards tasks assigned

Timeline

Operation Manager/ Regional Manager

Savemart
08.2022 - 03.2024

Manager & Purchaser

Savemart
01.2022 - 08.2022

Back Ofiice & Supervisor

Savemart
03.2021 - 12.2021

Marketer

Kurby Co Ltd
01.2020 - 03.2020

Management Support Officer ( ON CONTRACT)

District Council Savanne
08.2018 - 03.2019

BSC Hons- Management - Management

University Of Technology

SC & HSC Passed - Business Side

Mauritius Boys College

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Divesh Sewnauth