Divesh Sewnauth
Grand Bois
Summary
I am an Energetic, ambitious person who has developed a mature and responsible approach to any tasks that i undertake or situation i am presented with, I am a gradute with experience in Marketing Management. I am excellent in working to achieve certain objectives on time and with excellence.
Overview
6
6
years of professional experience
Work History
Operation Manager/ Regional Manager
Savemart
Pointes Aux Sables , Mauritius
2022.08 - 2024.03
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Manager & Purchaser
Savemart
Pointes Aux Sables
2022.01 - 2022.08
- • Manage and schedule after-sales service requests, including maintenance, repairs, and follow-up visits, ensuring timely response to client needs. • Serve as the main point of contact for after-sales inquiries, addressing client concerns, providing updates, and coordinating with the technical team for issue resolution. • Maintain detailed records of service requests, work orders, and customer interactions in the CRM system, ensuring all information is accurate and up to date. • Administer warranty processes, ensuring that all client claims are handled efficiently and in accordance with company policies. • Generate regular reports on after-sales activities, customer satisfaction, and service team performance, providing insights for continuous improvement. • Assist in managing spare parts inventory • Monitor the quality of after-sales services provided, gathering feedback from clients to ensure high standards are maintained and improvements are implemented where necessary. • Provide administrative support to the after-sales team, assisting with scheduling, documentation, and communication as needed.
Back Ofiice & Supervisor
Savemart
Midlands
2021.03 - 2021.12
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Marketer
Kurby Co Ltd
2020.01 - 2020.03
- Working in a Team
- Marketing New Released Product
Management Support Officer ( ON CONTRACT)
District Council Savanne
Grand- Bois, Mauritius
2018.08 - 2019.03
- Handle Employees Relations
- Payroll and benefits
- As Human Resources officer My day to day duties were plan, direct and coordinate the administrative functions of an organisation.
Education
BSC Hons- Management - Management
University Of Technology
Mauritius 2022-03
SC & HSC Passed - Business Side
Mauritius Boys College
Mauritius 2016-10
Skills
- Good Communication skills- Writtten and Spoken
- Ability to remain and and focused in any situation
- Ability to work under pressure and strict deadlines
- Proactive and sense of Ownership towards tasks assigned
Timeline
Operation Manager/ Regional Manager
Savemart
2022.08 - 2024.03
Manager & Purchaser
Savemart
2022.01 - 2022.08
Back Ofiice & Supervisor
Savemart
2021.03 - 2021.12
Marketer
Kurby Co Ltd
2020.01 - 2020.03
Management Support Officer ( ON CONTRACT)
District Council Savanne
2018.08 - 2019.03
BSC Hons- Management - Management
University Of Technology
SC & HSC Passed - Business Side
Mauritius Boys College