Divesh Moothen
Les Casernes, Curepipe
Summary
Passionate about learning, I constantly look for ways to enhance my knowledge and improve my skills in order to build a career in the field of management. Enthusiastic professional, eager to join a team and contribute to its success through hard work, dedication and excellent organisation skills.
Overview
4
4
years of professional experience
Work History
Claims Technician
Charge Care International
02.2024 - Current
- Investigated claims for accuracy, verifying proper documentation to prevent fraud.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
- Followed up with customers on unresolved issues.
- Collaborated with team members to improve communication, resulting in a more productive work environment.
UAT Tester
Accenture
04.2023 - 12.2023
- Defined and documented testing steps for multiple processes.
- Execute the testing steps according to the defined script and provide the results to the stakeholders.
- Kept scripts and test cases updated with current requirements.
- Collaborated with colleagues to spread good practices, share knowledge and resolve defects identified.
- Trained colleagues on testing tools and provided support whenever required.
Billing Associate
Accenture
02.2023 - 03.2023
- Conducted pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers.
- Worked efficiently to complete 20 to 30 cases per hour depending on the complexity of cases.
- Helped the team to clear backlog even while being in RCI project by doing overtime regularly.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Customer Service Associate
ACCENTURE
01.2022 - 02.2023
- Attended to customer calls and emails every day with positive and professional attitude
- Dealt with customer queries in an efficient manner in order to meet operational targets.
- Maintained customer satisfaction with forward-thinking approach focused on addressing customer needs and resolving their complaints, and achieved customer call back targets of below 10%.
- Informed customers about the different products available and increased sales by building different packages for them.
- Documented the customer interaction and the actions taken to resolve issued on the system for each call.
Sales Assistant and Cashier
INDIAN OIL STATION
10.2020 - 12.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Processing customer payments for purchases and ensuring that the accounts are maintained accurately at the end of each day.
- Maintained records of the daily sales and prepared reports for the management on a weekly basis.
- Performed regular inventory of the stock in the shop and proactively placed replenishment orders to avoid stock-outs.
- Trained new staff the on shop policies and processes in place for customer payment processing, the shop management and record keeping.
Education
Foundation Course - Business Management
Open University of Mauritius
Mauritius 08.2023
Certificate - Public Speaking Masterclass
Shaun Payen
Ebene07.2023
Diploma in Human Resource Management -
Udemy : 2022
Business English & Customer Service Skills -
Websun Academy: 2022
Business French For Professionals -
Websun Academy : 2022
Brillant Customer Service : How To Impress! -
Udemy : 2022
O-Level -
Private Cambridge IGCSE : 2021
High School Certificate -
Presidency College Boys : 2017 - 2018
School Certificate -
Floreal State Secondary School : 2011 - Year 2016
Skills
- Fluent and Clear Communication in both English and French
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Document and Records Management
- Customer Support
- Team-Oriented and Cooperative
- Proactive Self-Starter
- Calm and Professional Under Pressure
- Patient and Empathetic
- Multitasking
- Creative Problem Solver
- Positive and Professional Attitude
Languages
Creole
Native language
English
Proficient
C2
French
Proficient
C2
Hindi
Upper intermediate
B2
Timeline
Claims Technician
Charge Care International
02.2024 - Current
UAT Tester
Accenture
04.2023 - 12.2023
Billing Associate
Accenture
02.2023 - 03.2023
Customer Service Associate
ACCENTURE
01.2022 - 02.2023
Sales Assistant and Cashier
INDIAN OIL STATION
10.2020 - 12.2021
Foundation Course - Business Management
Open University of Mauritius
Certificate - Public Speaking Masterclass
Shaun Payen
Diploma in Human Resource Management -
Udemy : 2022
Business English & Customer Service Skills -
Websun Academy: 2022
Business French For Professionals -
Websun Academy : 2022
Brillant Customer Service : How To Impress! -
Udemy : 2022
O-Level -
Private Cambridge IGCSE : 2021
High School Certificate -
Presidency College Boys : 2017 - 2018
School Certificate -
Floreal State Secondary School : 2011 - Year 2016
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